Customer Support Advisor - Speech & Language For Schools

Are you an organised professional with experience within education looking for a diverse and challenging opportunity?

Do you believe that no child should be left behind at school or in life through poor understanding of language, or speech and want to work with a company with the same values?

If so, we want to hear from you!

** Note: we love a good covering letter ;) **

Role Info:

Customer Support Advisor
Canterbury Office 4 Days Per Week / 1 Day Per Week Home Working
£24,000
Plus Benefits Including Enhanced Annual Leave Allowance, Private Medical Insurance, Enhanced Sick Leave Allowance and Enhanced Maternity Pay Allowance

Permanent - Both Full Time and Part Time (Term Time Only) Considered

Culture: Relaxed, Informal, Collaborators, Inclusive, Trusted, Passionate, Family Friendly
Company: Award winning, online, speech and language support packages

Your Skills: Excellent Communication, Technical Knowledge, Customer Care / Customer Service, Highly Organised, Adaptable.

Who we are:

We support over 4,000 UK schools as they deliver over 230,000 speech and language assessments annually and then use our interventions and resources with identified children. Our standardised assessments and innovative evidence-based interventions are designed for students aged 4 to 14 years and have won multiple awards.

We enjoy an informal working environment, with our offices in a pleasant working environment on the University of Kent campus in Canterbury. We respect the work-life balance of our staff and are a family friendly company. We are an equal opportunities employer, welcoming applications from all sections of the community.

The Customer Support Advisor Role:

In this role you will provide full Customer Support to primary and secondary schools, MATs and LA/SaLT services that use our SLCN support packages.

Based in our Canterbury office, this is a desk-based job and you'll spend most of your Help Desk time answering phone queries and emails from both primary and secondary schools, and working collaboratively with other teams.

The Help Desk takes pride in its provision of excellent Customer Support to all school users of our online SLCN support packages. Our team has differing experiences within the school environment (speech and language therapists, HLTA) which provides an additional level of specialist knowledge to our support.

What we all have in common is that we are a friendly team that answers schools’ queries with knowledge, enthusiasm and a smile.

About You:

+ Strong educational and/or SEN background, i.e. experience in a school
+ Able to explain complex information in simple, clear terms to non-IT school staff
+ Excellent written skills for emailing and confident when speaking on the phone
+ Very good level of literacy and numeracy – English and Maths GCSEs are essential
+ Good analytical and problem-solving skills
+ Up-to-date technical knowledge (You've been using computers a lot recently!)
+ An in-depth understanding of the packages our subscribing schools are using OR the willingness to develop that understanding
+ Good interpersonal and customer care skills
+ Good accurate record keeping
+ Ability to deal tactfully with the occasional difficult caller
+ Ability to work flexibly as the duties change quickly and often.
+ A collaborative attitude for this multidisciplinary role.

NOTE: All posts subject to appropriate DBS check

Interested? Apply here with your CV and Cover Letter for a fast-track path to the Hiring Manager

Your Experience / Background / Previous Roles May Include:
Customer Support, Customer Care, Help Desk, Help Desk Support, SEN, Education, Teaching, Teacher, TA, Teaching Assistant, Teacher, School Staff.

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.