Address
Salary Principle elements:
Customer Demonstration coordination:
- Primary contact for account management team for customer demonstration requests
- Working closely with the applicable applications engineer to understand, plan and organise demo requests, making adjustments according to priority, ensuring account manager and engineer are kept updated.
- Escalating issues / scheduling concerns when applicable to the PASS Supervisor or Regional Service Manager – Applications.
- Oversee customer demonstration feedback process and seeking to help drive opportunities for improvement.
Artefact & equipment Calibration
- Monitor artefact due dates / historical calibrations to proactively generating quotations and inform customers of upcoming calibration
- Responsible for the end to end systems process ensuring customer requests are handling promptly and completed tasks are invoiced. Liaising with customers to plan & schedule artefact calibration & associated logistics processes.
Business process support
- Responsible for the administration and processing of weekly engineer internal cross charge hours within CRM, working closely to ensure accurate allocation and booking of hours within SAP CRM & ERP.
- Work closely with order processing team to coordinate and support the planning of activities included within hardware & upgrade orders which require applications engineer support, for example for tasks including start up days, software installation, etc.
- Support the order processing and coordination of retrofits and complex relocation projects, working closely with the aftermarket sales team.
Additional responsibilities
- Provide cover for other aftermarket office functions during periods of absence and increased workload.
- Adhoc support to other departments as and when required.
- Hours: Standard IQS office hours – 37.5 per week
- Place of work – ZEISS Rugby
- Working hours – 8.30 to 17.15 Monday to Thursday & 8.30 to 16.00 on Friday
- Remote working – 1 to 2 days per week / as per agile working policy
- Salary banding: 25 to 32k
- Incentive / bonus: Company performance bonus scheme
- Line manager – Matt Wyer
Your ZEISS Recruiting Team:
Carrie Holland, James Lawn, Madeleine Kelly, Melissa Prescott, Natarlee Lawrence, Suya Rolph
