Customer Support Coordinator

Do you have a proven track record of delivering excellent customer services within either a technical or engineering environment?

Are you able to work with various IT Systems including ERP based databases?

Customer Support Coordinator

Location - Sittingbourne (but about to move to Aylesford, Kent)

Salary - £26,000 - £28,000 Per Annum DOE

Hours - Permanent, Full Time

As part of the sales support office, you will be processing customer enquiries, preparing quotes and sales orders as well as providing sales support and technical sales support.

Over time you will develop a good understanding of the company’s products so that you can better assist clients with their queries.

Full training will be provided.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries, communicating with them through various channels.
• Acknowledging and resolving customer complaints.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions and complaints.
• Ensure customer satisfaction and provide professional Customer Support.
• Communicate technical information and advice to customers once necessary product knowledge acquired.
• Complete data entry administration to required standards of accuracy where required.
• Ensure all output is compliant to ISO9001 quality guidelines

Person specification

• Have a proven track record of delivering customer service experience (ideally from a similar technical or engineering environment)
• A good level of English (written and verbal) and Maths
• Must have excellent communication skills, with a mature customer focus and professional approach
• Good telephone manner and able to take ownership of varied customer enquiries to a senior level.
• Must be very computer literate, ideally with experience of using ERP based databases, proficient in Word, Excel and Outlook
• Able to process information accurately at pace, while managing multiple different tasks at once - attention to detail is essential

To find out more please apply and we will be in touch to discuss the role in more detail.

This is an exciting opportunity to develop your career within this industry with a collaborative, supportive and ambitious employer in Kent.

About Morgan Jones

Morgan Jones Recruitment Consultants Limited acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying for this job, you accept the Terms &Conditions, Privacy Policy and Data Protection and Information Security Policy which can be found on the Morgan Jones website.

Due to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.

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