Customer Support Engineer

This role as a Customer Support Engineer offers an exciting opportunity to provide technical support within the industrial/manufacturing sector in Newport. The ideal candidate should be skilled in problem-solving, customer service, and have an excellent understanding of engineering principles.

Client Details

Our client is a prominent player in the industrial/manufacturing industry, boasting a sizeable workforce dedicated to delivering top-notch engineering solutions. They are renowned for their commitment to innovation, quality, and customer satisfaction. Based in Cwmbran and Newport, they provide an engaging and supportive work environment.

Description

• Provide exceptional technical support to customers
• Troubleshoot and resolve customer issues effectively
• Collaborate with the engineering team to improve product design
• Maintain up-to-date knowledge of industry trends and advancements
• Assist in the development of technical manuals and guidelines
• Ensure customer satisfaction and build strong customer relationships
• Contribute to team goals and support colleagues
• Adhere to safety and quality standards

Profile

A successful Customer Support Engineer should have:

• Experienced user of Catia V5 - Desirable
• Experienced user of Catia V4 - Desirable
• Mechanical or Electrical Engineering qualification - Desirable
• Ability to solve technical engineering issues 'on' and 'off' site - Essential
• Good understanding of manufacturing processes, techniques and design for manufacture and assembly - Essential
• Full UK driving licence and valid passport essential as travel will be required - Essential
• Ability and flexibility to travel nationally and internationally (when required) - Essential
• Working knowledge of SSGB seating products - Essential
• Experience of Engineering data requirements - Essential
• Understanding and awareness of aircraft interior certification - Essential
• User of Baan - Desirable

Job Offer

• A competitive salary in the range of £34,000-£38,000 per year
• A supportive and engaging work environment
• Opportunities for professional growth within the industrial/manufacturing industry

If you're a customer-focused individual with a flair for engineering, we encourage you to apply for the Customer Support Engineer role.