Customer Support Executive

Join Our Dynamic Team!

Are you ready to embark on an exciting journey in the heart of our bustling Billing department? We are seeking a diligent Customer Support Executive to be a vital part of our operation. If you have a passion for customer service and a penchant for precision, we want to hear from you!

About the Role

As a Customer Support Executive, you will play a pivotal role in ensuring the smooth operation of our billing processes, primarily focused on communal utilities. You'll be at the forefront of our customer service operations, serving as the first port of call for residents and addressing their enquiries through both phone calls and email.

Your Key Responsibilities will include:

• Managing customer enquiries promptly and professionally, primarily over the phone
• Managing financial transactions, including banking, fund transfers, and remittances
• Issuing late payment letters and ensuring compliance with payment schedules
• Pursuing and confirming tenancy changes
• Preparing BACS reports for financial tracking
• Generating final bills accurately and in a timely manner
• Managing franking and postal duties
• Assembling comprehensive Welcome Packs for new properties and tenants
• Prioritising tasks in a responsive and flexible manner to meet dynamic demands
• Mastering various proprietary systems unique to our operations
• Adhering to strict GDPR procedures and ensuring data privacy compliance

Skills and Qualifications:

To excel in this role, you will need:

• Exceptional telephone etiquette and communication skills
• Proven background in customer service roles, showcasing substantial expertise in phone-based customer interactions
• The ability to thrive in a fast-paced, multitasking environment
• Keen attention to detail
• Proficiency in Microsoft Office, especially in Excel and Word
• Outstanding organisation and diary management skills
• A strong capacity to adapt to changing environments and evolving industry trends

Location:

• Hybrid Role: Remote and office-based in Sevenoaks or Chessington

Benefits Include:

• £22,500-£26,000 Salary (Based on Skills and Experience)
• 22 Days Holiday + Bank Holidays
• Company Bonus Scheme
• Flexible Working Practices
• Opportunities to Work from Home

Full Training Provided:

We understand that each team member brings a unique set of skills and experiences to the table. Rest assured, we provide comprehensive training to help you thrive in your new role.

How to Apply

If you're looking to be a part of a dynamic team and make a real impact in the billing world, we want to hear from you. Join us today and embark on a rewarding journey with countless opportunities for growth and development. Apply now!