AddressVacancy
Post Title
Customer Support Manager
Directorate
People & Communities
Location
Eastleigh House
Advert Close date
20/03/2024
Job description
Job advert text
Customer Support Manager
Salary £51,633
Permanent
Full Time – 37 Hours per week
Office based with flexible working
Do you want to make a difference?
Eastleigh Borough Council is an ambitious and progressive Council. We are recognised for our innovation and achievements, whilst delivering a high quality service to our customers and the community.
An exciting opportunity has arisen for Customer Support Manager to join Customer Support Team.
The Role
The Customer Support Team is friendly and hard working with a can do attitude, and our customers are important to us. We are looking for a Customer Support Manager to lead, manage, develop and improve our Customer Support service, providing integrated support across the organisation to multiple service areas. This is an exciting role as it not only includes the management of our front-line service, but also is key in developing and designing future customer service provision, including leading on and embedding the use of technology, automation, self-service and performance management.
About You
If you are looking for a new challenge have strong IT, organisational and interpersonal skills, and enjoy multi-tasking, this is the job for you. Financial management skills are a must as are strong communication skills. To find out more please see attached Job Description and Role Profile and for an informal discussion please contact Louise O’Driscoll, Service Director for People and Communities by emailing louise.odriscoll@eastleigh.gov.uk.
About Us
In return you will be working with a great team in an organisation that is truly committed to a flexible, inclusive and enjoyable work environment. We are passionate about personal and professional development for all staff, offering exceptional conditions of employment as an accredited Living Wage Employer, plus the chance to make a lasting difference to the community of Eastleigh.
Our benefits include:
Local Government pension scheme (defined benefits scheme)
31 days annual leave (dependent on local government service)
Flexible working scheme
Subsidised train travel
Excellent working environment
Support for continuous professional development
Good work life balance
Places Leisure Eastleigh – 30% off Full Membership
Confidential Employee Advise and Support Programme
If you have the skills, experience and motivation we are looking for, we would love to hear from you.
Closing date: 20 March 2024
Interview date: To be confirmed
Salary £51,633
Permanent
Full Time – 37 Hours per week
Office based with flexible working
Do you want to make a difference?
Eastleigh Borough Council is an ambitious and progressive Council. We are recognised for our innovation and achievements, whilst delivering a high quality service to our customers and the community.
An exciting opportunity has arisen for Customer Support Manager to join Customer Support Team.
The Role
The Customer Support Team is friendly and hard working with a can do attitude, and our customers are important to us. We are looking for a Customer Support Manager to lead, manage, develop and improve our Customer Support service, providing integrated support across the organisation to multiple service areas. This is an exciting role as it not only includes the management of our front-line service, but also is key in developing and designing future customer service provision, including leading on and embedding the use of technology, automation, self-service and performance management.
About You
If you are looking for a new challenge have strong IT, organisational and interpersonal skills, and enjoy multi-tasking, this is the job for you. Financial management skills are a must as are strong communication skills. To find out more please see attached Job Description and Role Profile and for an informal discussion please contact Louise O’Driscoll, Service Director for People and Communities by emailing louise.odriscoll@eastleigh.gov.uk.
About Us
In return you will be working with a great team in an organisation that is truly committed to a flexible, inclusive and enjoyable work environment. We are passionate about personal and professional development for all staff, offering exceptional conditions of employment as an accredited Living Wage Employer, plus the chance to make a lasting difference to the community of Eastleigh.
Our benefits include:
If you have the skills, experience and motivation we are looking for, we would love to hear from you.
Closing date: 20 March 2024
Interview date: To be confirmed
Employment & compensation
Employment type
Full time
Employment status
Permanent
Weekly contract hours
37.00
Salary band
11
Salary (£)
£51,633
Benefits
Company pension, Free or subsidised travel
