AddressJob Title: Technical Operations Manager
Business Sector: Data Centre Solutions
Location: London, UK
COMPANY PROFILE
CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally, we employ over 70,000 employees and operate in 48 countries.
Purpose of the Job
To be fully accountable for the performance and efficiency of the OCC. Ensure all reactive and breakdown works to all M&E Systems, Building Fabric, and infrastructure within the confines of the campus compound are completed promptly. To effectively supervise the day-to-day operation and risk management promoting the foundation to operational excellence. Full accountability of controls and process disciplines are rigorously maintained and continually enhanced through metrics reporting, risk assessment analysis, quality assurance and root cause analysis. To act as first response to BMS alarm notifications across campuses and providing information to the Clients Service desk Team and CBRE Senior Management Team.
Primary Objectives
- Responsible for the management of the staff, operation and maintenance within the BCR and BEMS systems
- Daily management of the OCC team including compliance with CBRE disciplinary processes and procedures.
- To direct, instruct and manage all CBRE staff under their control as well as SSP’s ensuring compliance with working practices.
- To complete the weekly operations report to the client and attend weekly operations meeting, client meetings as requested, in conjunction with the client.
- Ensure that all matters that may impact the smooth running of the BCR are immediately reported to both CBRE and the contracts Senior Management.
- To conduct regular reviews of operating procedures making recommendations for improvement with appropriate working practices and emergency/contingency procedures within the critical systems.
- Liaise and keep informed both the client and the CBRE contracts manager on all aspects of BCR and BEMS systems (defects & deficiencies).
- To ensure that all staff within their control are conversant with the operation and control of critical and noncritical systems installed within the portfolio.
- To ensure quality is maintained throughout the facilities.
- Ensuring business policies and processes are effectively communicated, and implemented within the contract.
- Working with other Operations Managers to ensure the collaborative development of the business, effective team working, and support to colleagues.
- Ensure appropriate control systems to ensure statutory, policy and contractual commitments are met.
- Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts.
- Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward.
- Delivering effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate.
- Provide a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and are able to reach their full future potential.
- Demonstrate a willingness to attend on and off site training for plant and systems as they are installed.
Main Duties
- Monitor and respond to BMS & EMS alarms for specific buildings.
- Provide 24/7/365 days a year support to CBRE and client facilities team as part of a 2 person shift team plus standby role.
- Be able to make calculated judgements on sequence of alarms from the monitored sites.
- Escalate any incoming alarms.
- Produce clear and concise updates on actions seen and taken from BMS alarms and emergency repairs needed.
- Ensure that routine maintenance is carried out to all building plant, equipment, and systems to meet and exceed expectations, and agreed service level agreements.
- Issue and ensure appropriate controls within the Permit to Work systems.
- Ensure that Method Statements and Risk Assessments are prepared for all tasks carried out to ensure safe working practices
- Ensure that engineering subcontractors are appropriately supervised, and comply with contractual commitments, and site operating processes.
- Communicate effectively to our client’s employees and contractors working onsite.
- Update the clients permitting and ticketing and continuous checking of client system site works.
- Ensure that comprehensive maintenance records are kept in the form of task sheets
- Ensuring BMS contractor ping network devices and report any issues from the BMS system where lost communication has occurred.
- Be able to remotely reset units and adjust any critical temperatures for sites if requested.
- Be able to analyse PUE data for the client team.
- Ensure that professional and technical skills are maintained through a commitment to personal development and life-long-learning.
- Ensure that the site is operated to a high Health & Safety standard with Engineering Excellence in mind.
- To be forth coming with initiatives in all areas of our business including Energy, Projects and Maintenance.
- Assist with providing monthly management report information for our client
- Ensure compliant operational control systems that cover all activities are consistent with established processes.
Contract Specific Responsibilities
- Ability to navigate any internal and client CAFM systems within your contract portfolio and ensure information fed into the system is accurate and detailed.
- Support team of engineers within ensuring that SLAs for maintenance and extra works are met.
- Compiling and analysing key data for submission to the Data Centre Manager for monthly reporting.
- Keeping concise records of events during escalations to be able to provide supporting information to the client teams, service desk and CBRE Operations Director.
- Ensuring all Subcontractor Packs are uploaded to the clients document management system within a timely manner, using these documents as back-up paperwork to process readiness for client audits.
- Managing strategies to optimize services, monitoring the progress for seamless workflow operations, coordinating with the staff to determine daily continuity plans, and conducting regular maintenance on assets to ensure productivity.
- Responsible for incident management in prioritising and coordinating the event until closure.
- First point of contact with an event ensuring OCC team follow the incident management process and assess the severity/risk and impact of the event to critical services working alongside the customer operations team.
- Full accountability for submitting root cause analysis and 5 why analogy to customer team within agreed timelines
Core Competencies
- Experience in Building Services industry.
- HV Authorised Person (Preferable).
- Completed recognised formal Electrical or Mechanical training to at least city and Guilds level, preferably ONC/HNC or Higher. (desirable)
- Strong communication skills. Ability to lead, motivate and direct a team of technicians/operatives.
- Possess an understanding of Health and Safety issues, NEBOSH / IOSH, or equivalent formal training would be desirable.
- Conversant with Microsoft Office (Word, Excel, Outlook, PowerPoint).
- Experience in BEMS & CAFM System. Formal qualification is desirable
- Strong organisational and communication skills with the ability to prioritise workloads.
- Ability to work under pressure whilst remaining calm, clear thinking and able to deliver the required services to the client within given time constraints.
EQUAL OPPORTUNITIES
We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
