Operations Controller - £30,000Pa

Air Charter Service are the number one aviation broker globally, having started in the basement of our Chairman’s home, we now employ over 600 people across the globe and provide brokering services to our Cargo, Commercial and Private Jet customers.

Our success is simple, it is our people! We recruit the best talent available and then provide industry leading mentoring and training allowing our teams to reach their best potential.

Our Operations team are responsible for providing around the clock coverage and operational support to all of our employees across the globe to ensure each charter goes off without a hitch.

Duties will include but are not limited to:

• Provide H24 coverage and operational support to all London ACS brokers and all international offices.
• Being the safety net for all London Office divisions (CommJ, Cargo, PJets) – should an ACS flight have a Tech Issue ACS OPS is on hand 24/7 to assist in AOG recovery by liaising with Tech Airline and providing recovery solutions using ACMI.
• Provide operational information and assisting in in setup of charters for all brokers in all global divisions.
• Being there every step of the way with live charter flights – providing a full service to our brokers and advising if there are any potential issues
• Flight Watching, tracking all aspects of the flight, keeping the brokers informed. Sending Movement messages to brokers (and clients when requested)
• Building relationships with airlines worldwide
• Continuous duty for OCC to update ACS CRM and compliance systems – Updating Airline/Airport/Handling information to allow ACS to have the most updated data.

• Ambition, drive and self-motivation
• Flexible - must be able to work 12 hour shift patterns including night shifts & weekends
• Confidence in developing relationships with clients and suppliers
• Exceptional communication skills
• Excellent problem solving and negotiation skills
• Fluency in English is essential; a second language is an advantage
• Ability to thrive working under pressure
• A high sense of urgency & attention to detail
• Determination to achieve results and exceed goals
• A hard-working team player

• Starting salary of £30,000pa
• Free onsite gym with classes
• Free Breakfast and Lunch in our onsite canteen “The Hangar”
• Cycle to Work Scheme
• Private healthcare and Pension
• 22 days’ holiday per year (increasing to 25 after 1 year of service)
• 2 Charitable days a year
• A friendly fun and very exciting environment enhanced with regular company-funded social events and seasonal parties, which raise funds for our chosen charities

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DIVERSITY & INCLUSION:

Here at ACS we're passionate about bringing people together to create a truly inclusive environment that promotes and values diversity, across our global network of offices.