Delivery Lead - Grounds Maintenance

An exciting opportunity has arisen to become Incommunities new Delivery Lead for Grounds Maintenance. We are looking for an experienced leader to deliver a high quality Grounds Maintenance service, driving performance to achieve a high-quality value for money service with high levels of customer satisfaction.

About us

We are social housing landlord and think our vision of Improving Lives Incommunities says it all!

Working to provide great homes in great neighbourhoods, we manage more than 22,600 homes across Yorkshire and are proud to collaborate with our customers, communities, local and national stakeholders to achieve this.

Our values are at the heart of everything we do, inspiring our thinking and guiding our plans and actions. This year will see us continue to focus on our 2 -year plan, to 2024. Our plan puts customers at the heart of what we do, providing great places to live and work, with homes that they are proud to live in.

Responsibilities

• Provide strong leadership as part of the Building Services Management Team. driving and delivering change and outstanding Grounds Maintenance service
• Lead the delivery of Grounds Maintenance ensuring that the service is efficient, effective and safe and the team have the right skills and resources to achieve objectives
• Positively lead and rigorously manage office and field based colleagues taking responsibility for delivery of high quality, efficient Grounds Maintenance service, driving performance to achieve a high-quality value for money service with high levels of customer satisfaction
• Putting the customer at forefront of what we do by learning from their feedback, prioritising service improvements and resolving and reducing customer complaints
• Support  service transformation and delivery of the three-year service improvement plan
• Management and utilisation of data systems to monitor, report and drive performance against Planned Maintenance KPIs
• Identify, plan, tender, manage and execute improvement plans, including preparation of reports and analysis
• Prepare and deliver performance reports to Teams and Senior Managers
• Undertake project work, researching best practice and developing new initiatives to drive and deliver the viability of the business
• Develop specifications, procure and manage sub-contractors
• Develop and manage positive and constructive relationships with external stakeholders and customer groups
• Provide strong motivational leadership consistently delivering high performance levels and maintaining high levels of colleague engagement
• Manage the service to deliver maximum financial performance and return on investment ensuring a commercial approach to service delivery
• Effective management of service budget, monitor and manage actual expenditure and deliver value for money
• Ensure robust Health and Safety procedures and policies are applied including application of risk assessments to ensure safety compliance across the service  safeguarding colleagues, customers and the general public

Requirements

• Proven experience of leading high performing Grounds Maintenance teams
• Ability to present the overall vision and values of the service and promote performance delivery to both customers (internal and external) and wider stakeholders
• A knowledge of housing policy, practice and current legislation and how these impact the delivery of a quality housing management service
• An understanding and awareness of the housing and social needs of a multicultural society and of the sensitive complex issues that may arise
• Excellent financial management skills and. extensive experience of managing high quality service standards, within budget, to agreed expectations and work orders / plans
• A relevant management qualification ie ILM Level 3, HNC, CMI and an appropriate construction background and  SMSTS - Construction Site Managers Safety Certificate, or other relevant Health and Safety Certificate
• Knowledge of the implications of HASAWA, CDM, COSHH and other associated construction related H&S legislation
• Capacity to deal with a wide variety of different tasks and produce innovative solutions to challenges
• Exceptional communication and interpersonal skills, both verbal and written
• Experience of managing and reporting on performance measures and budgets
• Excellent literacy and IT skills and the ability to use a variety of systems, including recording and processing data accurately and writing reports

Benefits

• Starting salary of £43,500 per year (pay award pending)
• West Yorkshire Pension Fund membership - Current employer contribution is 15.9%
• 26 days annual leave that increases with service plus bank holidays
• Training, development, and qualification opportunities
• Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)
• Corporate health scheme membership
• Hybrid and agile working
• Access to an Employee Assistance Programme
• Cycle to work scheme
• Local gym membership discounts.
• A team of trained Mental Health First Aiders who are available for colleagues to contact for support

We are an equal opportunity employer but beyond characteristics protected by law, we welcome and value applicants from diverse backgrounds, abilities and perspectives. Incommunities is also recognised as ‘Committed' to being Menopause Friendly. The Menopause Friendly Accreditation recognises inclusive employers that build awareness and understanding of how menopause can have an effect at work and shows we take the wellbeing of our colleagues seriously.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.