AddressAt a glance
This is a hybrid working role, therefore your time will primarily be split between working from home and the London Head Office.
We are looking for candidates within the salary range of up to £90,000
This position is a permanent contract
About the role
A warm welcome from The John Lewis Partnership! Thanks for your interest in joining us.
The Partnership is a company that celebrates the uniqueness of each individual. Here, you’re not just an employee, you’re a Partner, and you’re valued for being your authentic self.
We offer a range of incredible benefits that set us apart, including significant discounts, VIP hotel suites, flexible working arrangements, equal parenthood leave and more. Our business is a dynamic retail network, but it’s so much more than just retail.
We are branching out into other sectors like built-to-rent, financial services, technology offerings and more, featuring diverse departments that offer an extensive array of products, food options, experiences, and services.
We are dedicated to both the people we serve and the Partners who contribute to our success. For that is the shared purpose that drives us. By working together, in Partnership, we are creating a place with happier people, for a happier business and a happier world.
We have an exciting opportunity for a talented Delivery & Operations Lead to join our John Lewis Digital Delivery team.
As a leader of our Agile delivery teams, you will be instrumental in guiding teams taking products from their conception through to implementation, utilising your passion for delivery and an excellent understanding of how to define and deliver solutions interactively and collaboratively in order to achieve business outcomes and value.
You will assure, execute and maintain digital services within a specific functional domain (e.g. customer, payment, order services, etc). Managing significant budgets, this role will maintain a strategic view of technical services, projects and outcomes whilst working and managing dependencies within and across domains. You will also focus on developing and maintaining stakeholder relationships, demonstrating effective influencing skills.
You will have the opportunity to develop and stretch personally and professionally to achieve your potential.
The successful candidate will thrive in managing competing priorities and have a focus on quality, ensuring the delivery aligns with the needs of the business, whilst also being supportable and maintainable. You will be a champion for exceptional digital experiences for our Partners and customers.
You will:
Work closely with the Head(s) of Product, and Product Leads, to understand the Product strategy and help delivery teams execute on it for customer and business value.
Implement architectural and business commerce strategy across Digital revenue streams.
Have responsibility for entire digital domains, ensuring they work to exemplary standards, are highly skilled and remove impediments to success.
Own and manage inter-portfolio dependencies across the Partnership, to mitigate business risk while protecting throughput and business value.
Own and assure operability end-to-end on all digital services, ensuring teams self-support services to optimum risk/cost ratio.
Empower Partners to learn and grow into contemporary agile ways of working, and you will facilitate enhancement of the skill levels of team members.
Measure service(s) throughput, and value released, to ensure it is meeting the required business impact.
Ensure Partners are empowered and enjoy their work by supporting their ownership of our most difficult problems.
Optimise the cost of delivery by effectively managing Partners and 3rd Parties, driving efficiency and mitigating waste in the process.
Strike a balance between prioritisation to remove technical debt and close services, applications and infrastructure safely.
Line Manage Partners in-line with JLP principles, with clear OKRs and robust performance management.
Have a deep understanding of the technology stacks teams are developing in, and will be curious to know and find out more to support the growth of the digital teams.
Have experience of managing multiple suppliers at account level and optimising mixed model teams to achieve business outcomes. This will also include 3rd Party application and service management where required.
Contribute to the development of an exemplary profession in delivery and operational capability.
Build strong working relationships with other Delivery & Operations Leads and senior stakeholders across the wider Partnership, managing critical dependencies where applicable.
Foster an open and honest environment where achievements are celebrated and mistakes are learned from, demonstrating a high level of personal accountability to help resolve conflicts, where necessary.
Champion continuous improvement by encouraging teams to trial new techniques and ways of working and support them in their pursuit of high performance.
Keep up to date with evolving agile practices, tools and techniques by active involvement with the external Agile Community via meetups / blogs / conferences etc.
Find out more about our engineering principles - https://engineering-principles.jlp.engineering/principles/
Essential skills you’ll need;
Experience at managing multi-million pound delivery budgets.
Experience at managing multiple mixed skilled, digital teams onshore and nearshore.
Experience of owning operational responsibility for business critical applications and / or services.
Experience building and developing high performing, cross functional, digital teams.
Deep understanding of Retail IT Delivery in a lean and agile environment.
Understanding of cloud and microservices architecture.
Deep knowledge of Agile, Scrum, Kanban, Lean and DevOps frameworks.
Proven history of Leading IT delivery within an agile environment.
Have a very strong understanding of commercial IT, digital and modern retail trends.
Excellent verbal and written communication.
Desirable skills;
experience leading agile transformation in a medium to large organisation.
A background in software engineering and literacy in modern software development.
Experience in Programme or Portfolio management with a record of successes.
Benefits of the Partnership and the role
Hybrid Working.
Full - time working holiday entitlement 25 days holiday, plus public and bank holidays (this is prorated for part time hours).
Excellent work life balance, including focus on well being and flexible working and our marketing leading equal parenthood leave Policy
Defined Contribution pension scheme where your contributions will be matched by the Partnership (up to 8% of pay) and, after three years’ service, you’ll receive an additional Partnership contribution of 4% of pay, regardless of whether you pay in or not
You’ll get Partnership discount in store and online once you complete your Earning Membership period. That’s 25% off in John Lewis (12% off electrical products, some exclusions apply) and 20% in Waitrose (some exclusions apply) You’ll also be able to nominate someone you live with to share your discount.
Simple cycle to work support scheme
We’re really proud of our exclusive hotels based in some of Britain’s most beautiful areas and once you’ve been with us for three months, you’re welcome to explore them
Health Care cover
Car allowance
Learn more about our extensive range of exciting benefits that you could enjoy when you join us, visit - ttps://www.jlpjobs.com/about/benefits/
For External applicants - Please click on the link below for the role profile
For Internal applicants only - You would like to view the job outline for this role please copy and paste the following link into your browserhere.
Next Steps
The application form consists of a CV upload followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time. (If internal, check your Workday notifications and see further guidance on the PDW under "Internal application process").
Once you've submitted an application the next steps of the process, if successful, are likely to include a 1 stage virtual interview followed by a second stage if successful.
You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.
Thanks for your patience in the meantime and for showing an interest in joining JLP.
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