Deputy General Manager

JOIN OUR FAMILY

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health wellbeing, sustainbtility and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the look out for new talent to join us on our journey...

A DAY IN THE LIFE OF A DEPUTY GENERAL MANAGER AT HOLIDAY INN EXPRESS LONDON SOUTHWARK

What you'll be doing...

Reporting to the General Mananger, you can expect your working day to include the following.

• Take accountability for all hotel operations.
• Engage, lead and develop a team to provide superior guest service and maximise revenue.
• Plan and lead various company initiatives e.g. health wellbeing, charity fundraising, sustainable tourism.
• Drive the overall hotel objectives and know how your daily activities contribute to the success of the hotel against the business drivers.
• Manage and maintain a safe and secure environment for guests, employees and hotel assets.
• To have a high-profile presence within the operation, managing and motivating the team to ensure they operate to the highest quality standards of product and service.
• Overseeing and supporting internal and brand training
• Ensure all operating costs are in line with forecast sales and all financial targets are strived to be achieved.
• Ensure all audit compliances are met, including HS and IHG etc

WHAT WE NEED FROM YOU

To succeed in the role of Deputy General Manager you will need the following qualities and skills.

• Experience of working as a Deputy Manager or Senior HOD within a branded hotel or experience in a multi departmental role
• Previous experience within the IHG brand is preferred.
• Strong knowledge of front of house operations.
• A passion for the industry with a keen desire to improve the operation of the hotel.
• Excellent organisation and time management skills.
• Commercially aware.
• Eye for detail and the ability to use own initiative.
• Able to work well under pressure whilst maintaining a positive, can do attitude and be highly motivated with a drive to succeed.
• Customer focused with a commitment to delivering exceptional levels of guest service and metric results.

This role requires flexibility with regards to working hours and willingness to work weekend, if necessary.

WHAT WE OFFER

You will have access to a benefits package we believe truly works for our people and enhances our overall culture...

• Discounted hotel room rates for you and your friends family
• Extra days holiday for your birthday
• Flexible working arrangements
• Pension

To learn more about our full benefits package, click here to watch our employee benefits video.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We keep our recruitment process simple and consider applicants on their abilities alone to ensure a fair interview process. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com.

#LifeatRBH

The hotel is located in the Bankside area of London and is conveniently located close to many of the riverside attractions such as Tate Modern, Shakespeare Globe Theatre, Vinopolis, Borough Market, South Bank and the London Eye.

The hotel has 152 contemporary style bedrooms, each individually controlled by comfort cooling offering guests a comfortable stay. All our rooms have en-suite facilities, power shower, High Speed WiFi Internet access, direct dial telephones and flat screen television. All rates include a Complimentary Express Start Breakfast.

The roof of the building boasts 24 solar panels for electricity reduction, along with a water reduction system, where rainwater from the roof is filtered and utilised for flushing public toilets. Heat recovery units on each floor of the extension, further reduce overall energy consumption of the hotel.

Holiday Inn Express London-Southwark is a short walk from Southwark Underground Station and Blackfriars Network Rail Station with direct train services to Gatwick and Luton Airports.