Deputy Service Line Manager

Primary duties Operational Management & Service Improvement Responsible for the daily operational management of the Service Line. Ensure the most efficient and effective deployment of all clinical staff. Ensure the most efficient and effective deployment of all clerical staff. Support the service in the delivery of performance targets including 28 day faster diagnosis, referral to treatment times, finance and the quality of services to patients. Work closely with the Service Team to facilitate the implementation of an agreed service improvement agenda. On evidence, demonstrate the development of new or revised standard operational policies and implement across the relevant teams with the ability to measure success or failure. Develop models of capacity and demand, process map and identify bottlenecks and solutions to these in order to constantly maximise opportunities for service improvement. Identify areas of the administrative process where improvement could be made to help improve management of waiting lists and the activity/performance. To develop a model for the Service Line to measure patient experience and make necessary amendments based on the recommendations. Lead dedicated projects and oversee delivery in a time planned manner. Take on leading role within the Service Line in the preparation for the trust wide EPR (Electronic Patient Record) implementation. Staff Management To provide leadership and accountability for all clerical and secretarial staff in the Service Line. To deputise as cluster manager when required Ensure that all clerical and secretarial staff have their performance appraised and development needs reviewed on an annual basis as per Trust policy. To ensure the medical staff rota is adequate for service provision by working collaboratively with the Clinical Admin Manager. To prepare Trust documents for Consultant posts and obtain relevant authorisation to proceed to recruitment. Ensure appropriate procedures are in place to manage sickness absence in accordance with Trust Policy. Establish robust structures within the clerical and secretarial workforce to be compliant with national and regional targets Ensure effective communication arrangements are in place and be responsible for the delivery of team brief To work collaboratively with the SLCM to develop the annual business plan in relation to the workforce. Ensure that staff within your area of responsibility are managed appropriately, supported to be effective and efficient so they work at full potential and have the option to progress in the organisation. Demonstrate at all times our core values by leadership ability. To manage oneself to maintain personal and professional development. To contribute to the development of the team by sharing best practice, knowledge and skills. Have the ability to explain and influence change management when necessary. Waiting List Management- RTT Ensure that capacity plans for the Service Line reflect the capacity required to meet demand and deliver operational targets. Lead responsibility for ensuring that waiting list best practice, policies and procedures are in place and are adhered to. Assist in the development and provision of coherent waiting list training and other administrative process training for all relevant staff. In conjunction with the Service Team and individual clinicians constantly improve systems for best waiting list management practice. In conjunction with the performance and information team ensure that the Service Line is properly recording waiting list numbers and activity as it effects waiting list performance reporting. Provide adhoc support and advice to all staff on the management of waiting lists with due regard to Waiting List Management Best practice. Administration Management Co-ordinate the development and implementation of Administrative Guidance Notes. Provide regular and adhoc exception reports to the Service Line Manager. Review consultant level waiting lists to identify areas of non-compliance with Trust policies and poor administrative practice. To ensure staff rotas are in place to cover all periods of leave / absence in a planned manner. To support the development of the annual business plan for the Service Line with lead responsibility for producing the demand and capacity plans for all modalities -outpatients, inpatients, day cases etc. To lead the annual plans for capital and IT bids across the Service Line. Information Management Ensure the provision of timely and accurate information to plan capacity, to manage activity and to facilitate service improvement. Support clinical and management information systems e.g. SALUS To have the ability to analyse complex data and provide reports to the other members of the management team with regards to capacity, demand, efficiency and productivity. Quality, Clinical Governance & Risk Lead responsibility for Health & Safety issues in the Service Line Ensure that all staff are appropriately trained and updated with regards to Datix Take the Lead in responding to complaints within Trust deadlines and ensure active learning is shared and actioned within the teams. To adopt a process for patient satisfaction survey disseminating, collating and action planning. To liaise with mystery patients to adopt improvement circles where applicable. Promote a culture where governance and risk management are seen and recognised to be everyones responsibility. To analyse potential risks from incident reports and trends to support service improvement to clinical quality and patient / staff safety To undertake relevant RCA investigations and report accordingly, ensuring lessons learnt are actioned within the department and reviewed for improvements. With the SLCD and SLCM develop and monitor a Clinical Governance Programme that is auditable and actioned accordingly. To ensure Service Line reports with regards to infection protection and control are understood and actioned with SLCD, SLCM and Matrons. Communications Ensure that information is communicated accurately and effectively Develop amongst staff an understanding and appreciation of the Trusts target and business objectives To have the ability to communicate highly complex and sensitive information effectively with both internal and external stakeholders of the services To promote a culture and working environment that projects innovation To undertake an annual feedback survey from users Finance & Resource Management Manage delegated pay and non - pay budgets within allocated resources and according to Trust Standing Financial Instructions to ensure financial targets are achieved, identify any variances, taking corrective action as necessary. To ensure timely review of monthly budget and pay statements. Seek ways to make the most efficient use of all resources and control expenditure. To participate in the preparation of the cost improvement plan for the services and subsequent allocated delivery of an agreed savings target. To ensure delivery of the budget holders agreed personal saving plan, reporting any variance to the Service Line Manager. To review Service Line reports , monitoring performance , reporting slippage to Service Line Cluster Manager in support of corrective action planning To lead on all relevant capital bids and subsequent procurement process. To authorise expenses, additional activity claims and payment of invoices as delegated by SLCM. To ensure FIG processes are followed for all activities or recruitment prior to approval at Service Line level. Corporate Responsibilities Contribute to the achievement of Trust objectives. Ensure all staff are aware of the overall Trusts targets and establish their responsibilities. Undertake specific projects at the request of the SLCM and the Care Group Manager Represent the Trust when necessary at Professional Focus Groups, Crown/ Coroners Court. Communications and Working Relationships Service Line Cluster Manager Service Line Clinical Director Business Advisors Senior Accountant Service Improvement Team Care Group Manager All Service Line Staff Other Service Lines Consultant Medical Staff Senior Nursing staff Patient and service users PALS Commissioners and local GPs Community Partners