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SalaryWe're looking for a kind, compassionate and resilient Deputy Manager to join our Learning Disability service in Waltham Forest
£31,500.00- £34,000.00 per annum depending on experience, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're part of one team? You'll feel at home here.
This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.
What you'll do:
The Deputy Contract Manager is responsible for the operational management of our specialist customer focused support services across the service. Working in partnership with stakeholders, external agencies and our Commissioning Team, you lead your Team to offer high quality support to customers who experience severe mental health diagnosis to maintain their tenancies and empower people to live their best lives and move to independence. Responsible for Safeguarding our Customers, you will promote sector best practice and legislative compliance to keep our customers safe within their environment.
The role provides direct line management, leadership, coaching and support to Support Workers, Specialist Support Workers and Night Support Workers, ensuring compliance with current legislation, contractual requirements financial regulations and Look Ahead Policy and Procedures.
This role deputises for the Contract Manager and/or Area Service Manager and may when required.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.
Service Management
Develop and promote key business relationships with stakeholders to achieve excellence in service delivery and maximise new business opportunities
Ensure that all Statutory and Key Performance Indicators (KPI's) are proactively met or exceeded. Demonstrate value for money services.
People Management
Lead and motivate your team to foster a forward thinking, positive "can do" working environment and culture
Deliver motivational and effective supervision and team meetings to empower staff with relevant information appropriate to their role.
Lead, coach and mentor staff to support career aspirations
Comply with LACS management reporting requirements and adhere to LACS HR Policies and Procedures when required
What you'll bring:
Leadership and Management - Passionate, enthusiastic and motivated towards excellence and the continuous improvement of the Service and personal performance with a solution focused, pro-active can do attitude. Adept at talent management and developing employees career progression. Handles conflict management professionally. Open to feedback and self development.
Motivating - Inspires people to achieve LACS goals and vision. Enjoys dynamic diverse environments. The forerunner of ideas: acts persuasively, encouraging others to go beyond their expectations.
For our full job description please visit our webiste
Essential:
Minimum 3 years experience of supporting vulnerable adults with Learning disabilities and Autism.
GCSEs in English and Maths (grade A-C).
Health and Social Care qualification
Knowledge of Safeguarding and Mental Capacity processes.
Up to date knowledge of current social care legislation
Experience of leading and managing a team
Possess excellent leadership skills with a positive, can do attitude
Experience managing the support of customers with high complex needs
Experience of CQC standards and how they apply to services
Experience of Positive Behaviour Support (PBS), implementation of PBS plans and how to use PBS to effectively support customers
Ability to demonstrate positive personal authority and maintain proactive working relationships
Ability to create and maintain excellent working relationships with stakeholders
Demonstrable verbal and written communication skills
Experience of using Microsoft
Outlook, Excel and Word
Desirable:
PBS qualification
NVQ Level 4 Diploma in Health and Social Care or equivalent qualification in Health and Social Care
Demonstrable experience of HR processes - Probation, Capability, Disciplinary.
About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
