Address
Salary End Date
Tuesday 30 January 2024 Salary Range
£66,861 - £74,290 Agile Working Options
Job Description Summary
Lloyds Banking Group is the UK’s leading bank with over 30m customers and its biggest digital bank, with over 18 million active online customers. We’ve placed an ambitious transformation programme and a multi-channel approach to banking at the heart of our strategy to be the best bank for customers, backed by significant investment in our platforms and people over the next three years.
We serve millions of customers every day, from individuals and families to large businesses and corporations. This means we’re well - placed to help Britain prosper by shaping the way we spend, save and borrow.
Job Description
JOB TITLE: Design Researcher
SALARY: £66,861 - £74,290
SALARY: £66,861 - £74,290
LOCATION(S): London / Edinburgh
HOURS: Full-Time
WORKING PATTERN: Our work style is hybrid, which involves spending at least
two days per week, or 40% of our time in the office.
About this opportunity
An excellent opportunity has arisen for a Design Researcher to join the Experience Innovation team at Lloyds Banking Group. As part of this team, you'll be working with our Experience design colleagues, Product Owners, and Engineers at the bank.
It will be your role to:
- Work with senior managers at the Group to help elicit and capture business visions.
- Work in a small team of designers and prototypers to identify research questions, and help create and run experiments that assist decision making in support of those business visions.
- Analyse and report on findings on those experiments, with recommendations.
- Ensure design, technology and business thinking in all the work the team produces.
- Nurture a culture of inclusion, diversity, collaboration and co-creation.
What you'll need
- Always curious and open about learning new things.
- A strong empathy for other people, understanding their needs, aspirations and challenges.
- Strategic approach to user research, with experience in considering business, technology and customer needs and aspirations together.
- Extensive and demonstrable experience in design research, including ethnographic and longitudinal studies.
- Experience in developing research briefs, conducting user research, analysing qualitative & quantitative data. Comfortable with statistical techniques to help analysis and interpretation.
- Strong communication skills to work across a range of situations and audiences.
- Some knowledge of innovation, scenario planning, design experiment and prototyping approaches.
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups.
We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
If you’re excited by the thought of becoming part of our team, get in touch.
We’d love to hear from you!
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
