Address
SalaryFull time, 3 days a week together out of our Leeds Hub (flexible 2 days remote wherever).
Why this job matters?
We need to be able to deliver a customer experience that’s best in the industry. To do this we need our advisors to be able to deliver a brilliant service every time they interact with a customer. Advisors can’t make this happen on their own – we need to support them by making sure that they have access to the very best available technologies. In a new digital era, customer are demanding the very omin-channel experiences and with transforming of our contact strategies becoming a key enabler to drive a unique competitive advantage and improve efficiency and effectiveness with targeted automation.
Role Accountabilities
• Be accountable for the product vision and strategy to define and evolve objectives and key results for your squad.
• You'll inspire, coach and guide a squad to ensure the delivery of outcomes to support the customer and business.
• Be responsible for interrogating customer insight and data to identify key customer needs whilst supporting business priorities.
• Provide credible input into your squad strategy and prioritise a backlog to support this with a positive value to effort ratio.
• You'll leverage the squad's skills to collaboratively discover and iterate solutions that are valuable, usable, feasible and viable.
• Responsibility for clearly communicating your product’s performance and demonstrate how this contributes to the digital and business objectives.
• You'll nurture partnerships with stakeholders and collaborate with them to achieve the product vision
Experience
• Demonstrable success as a product manager over large and complex digital initiatives.
• Understanding of agile methodologies, ideally as part of a squad.
• Strong stakeholder management skills.
• Strong commercial background in data driven product insight. With excellent knowledge of product KPIs, and ability to draw insight from the numbers and translate to business requirements.
• Historic champion of Digital.
• Adaptable approach to understanding a product’s features and technical composition. You have knowledge of new and emerging technologies and the potential they provide.
• Strong collaboration mindset with peers, scrum teams and business stakeholders, all to maximise value created by squad
Benefits
• Competitive salary
• 25 days annual leave (plus bank holidays)
• 10% on target bonus
• Life Assurance
• Pension scheme
• Direct share scheme
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• 50% off EE mobile pay monthly or SIM only plans
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• BT TV with TNT Sports and NOW Entertainment
• 50% discount for friends and family on EE SIM Only plans & airtime element off a Flex Pay plan
How to Apply
It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!
About us
BT is part of BT Group, along with EE, Openreach, and Plusnet.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.
We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’
We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.
This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
