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Form of work
SalaryCaseworker (Kent & Sussex)
Job Role:
The Forces Employment Charity offers a specialist programme developed to support veterans in the Justice System who may be vulnerable, socially isolated, or need support to live or maintain a law-abiding life.
Reporting to Op NOVA East England Regional Manager. The successful candidate will have experience in managing and supporting a caseload of vulnerable veterans in your allocated region.
This position is full-time, 35 hours per week with a salary of £28,325. The successful candidate will be based at home with regular travel within the region, (Kent & Sussex). This role consists of managing and supporting caseloads of vulnerable veterans in your allocated region.
Principal Responsibilities:
- Contact all clients within 48 hours of allocation
- Undertake face to face needs assessments and develop support plan within 5 days of allocation
- Provide peer support and practical experience to colleagues and clients
- Carry out an assessment using the Outcome Star, understand and record Employment and Housing status, and other assessments as required by the Regional Manager.
- Review assessments at 3 monthly intervals to understand and demonstrate progress.
- Work with and empower client to engage with the support plan and goals agreed during their needs assessment
- Produce written report when requested highlighting support given to client and level of engagement
- Support the regional manager and national manager to create and maintain strong working relationships with referring organisations in the Area, including the Police, Probation Service and NHS Liaison and Diversion.
- Work to identify and engage veterans with the service
- Deliver emotional and practical support to veterans working with partner organisations to provide specialist support for everyone
- Ensure that all activity is recorded on Salesforce case management system (CMS)
- Deliver any further activities and presentations as reasonably required by your Regional Manager and the National
Manager
PERSON SPECIFICATION
Essential Competencies:
- Highly motivated and independent, capable of working remotely across a wide geographical area.
- Resilient and able to work with individuals with complex needs and cope with the rigors that arise from working with veterans in the justice system
- Ability to collaborate effectively with internal and external stakeholders.
- Highly organised with strong IT skills and experience of using Case Management Systems
- Commitment to working with each client without prejudice and in an equitable manner, including those who are arrested for violent or sexual offences.
- Experience of working with people using a mentoring or coaching approach to engage and support the
individuals we work with change their lives. - Excellent team player who will contribute to a diverse and dedicated team.
- Driving licence and use of own car.
- Empathy with and a good understanding of ex-forces personnel and the challenges they can face.
- Driving licence and use of own car.
- Strong communicator
Desirable Competencies:
- NVQ Level 4 Information, Advice and Guidance
- Experience of using Outcomes Star
- Salesforce case management system experience, this training will be provided for the successful candidate if they are not already trained
- A working knowledge of the Justice system and experience of working with offenders or ex-offenders.
- Experience of serving in the Armed Forces
Security Clearance: Successful candidates will be required to undertake an NPPV level 2 police vetting, been a resident in the UK for over 5 years and an Enhanced DBS clearance.
Forces Employment Charity is an equal opportunities employer and values having a diverse workforce. We actively encourage applications from all qualified candidates.
If you meet the criteria and are passionate about supporting service leavers in their transition to civilian employment, we encourage you to apply. To apply, please submit your CV and cover letter by Midnight Tuesday, 2 July 2024.
