AddressAbout the Role:
Grade Level (for internal use): 12
Director, Retention Management
The Team:
Join our Retention Management team, where we're not just focused on maintaining client relationships – we're leading the charge in redefining what it means to retain and grow accounts in a rapidly evolving environment. As a member of our dynamic and innovative team, you'll collaborate with stakeholders across Market Intelligence who are dedicated to driving impactful change. We foster a culture of creativity, collaboration, and continuous improvement, where every team member's ideas and contributions are valued and encouraged to shape the future of our organization.
What’s in it for you:
Be part of a dynamic and diverse team culture emphasizing quality, innovation, and service excellence.
Utilize cutting-edge tools and solutions to optimize sales and renewal outcomes.
Gain exposure to senior leadership and influence organizational strategy.
Experience professional growth through diverse career paths and exposure to cross-functional collaboration on a global scale.
The Impact:
As a key leader within the Customer & Growth Office, you'll spearhead global initiatives to accelerate retention and price increase targets. By developing and implementing forward-thinking enablement strategies, you'll empower our sales force to drive top-line growth while enhancing client satisfaction. Your responsibilities will include:
Leading a global team focused on optimizing retention processes, leveraging innovative tools, and providing strategic guidance to Sales.
Cultivating a culture of continuous improvement and collaboration across multiple functions to ensure maximum efficiency and effectiveness.
Championing the adoption of enablement tools and resources to support pricing, packaging, and cross-selling strategies.
Identifying and implementing new tools & processes to drive productivity and growth.
Proactively identifying areas for improvement and driving strategic initiatives to address them.
Designing team structures to support our evolving sales organization and ensure alignment with business objectives.
Coaching and developing talent within the team to foster growth and excellence.
Making recommendations on retention strategy based on data analysis and market insights.
Foster the team’s development of knowledge and expertise related to our company, clients, products, processes, strategies, and systems to enable maximum effectiveness.
What We’re Looking For:
Bachelor's degree in a related field, or equivalent professional experience in Sales and Customer Service.
5+ years of management or team leadership experience in a SaaS-related business environment.
Proven track record of success in driving complex initiatives and solving challenges in a fast-paced, results-driven environment.
Strong communication, coaching, and influencing skills to engage with stakeholders at all levels.
Strategic mindset with a focus on innovation, continuous improvement, and driving business impact.
Proficiency in utilizing data management systems and tools such as Salesforce, Excel, and PowerPoint.
About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit www.spglobal.com/marketintelligence .
What’s In It For You?
Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
Our People:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity, Discovery, Partnership
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
For more information on benefits by country visit: https://www.spglobal.com/en/careers/our-culture/
Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.
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Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.
----------------------------------------------------------- 202 - Middle Professional (EEO Job Group) (inactive), 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.2 - Middle Professional Tier II (EEO Job Group)
Job ID: 295449
Posted On: 2024-03-17
Location: London, United Kingdom
