Duty Manager

Salary - £28,080

Our client, a well-established Independent School are actively seeking a Duty Manager to work with them on a full-time permanent basis. Reporting into the director of catering.

The successful candidate would need to provide a professional catering service and contribute towards ensuring that the company standards are maintained and that Company expectations are always met.

Management of your team will include the following responsibilities -

• To assess employee performance and recognise training needs and potential as appropriate.
• To work with the Catering Manager to carry out all employee appraisals timely and accurately and ensure that information is filed appropriately, with development plans in place that are actively used.
• To hold team meetings on a regular basis to communicate targets, standards required, company and client information.
• To work with the Catering Manager to produce an annual training plan for each location.
• To ensure that all employees receive adequate and appropriate Health, Hygiene and Safety training on a regular basis.
• Ensure that all employees are knowledgeable and motivated about their roles and the business through effective induction, accurate job descriptions and on the job training.
• To develop the catering team, by empowering them, supporting them, encouraging them.
• To conduct team briefings before each lunch service.

General Responsibilities would include -

• Attend all location management meetings, patch meetings and company meetings as required
• Take responsibility for contributing towards your own development with the guidance of your manager and attend training courses as identified.
• Commitment to company values in all aspects of your role.
• Act as a positive ambassador for the business.
• Ensure that all company administration procedures are followed in line with the company manuals.
• To attend to any reasonable request made by the client.
• To be customer focused at all times, by being visible during meal periods, communicating and determining customer requirements before they do.
• To regularly monitor customer feedback and produce an appropriate action plan based on the results.
• Ensure all food is presented and served in line with company minimum standards, but also to remain innovative in the method and style of presentation and food service.
• To maintain a constant awareness of the changing needs of customers and adapt menus and styles of service to meet these needs.
• To possess an up-to-date knowledge, awareness and interest in recent, current and future food and industry trends and reflect these in the location.

Our client is keen to find someone who has a strong customer service skills, is able to contribute to financial management including looking at ways of maximising income, Working with the Catering manager and Operations Manager closely ensuring they receive all the appropriate financial information promptly and accurately.

Health and Safety is also a key factor for this role. Ensuring food safety, recording any reports or accidents, healthy & safety risk assessments and ensuring all work practices are followed by all staff members.