EA & Operations Manager

About Thyroid UK

Thyroid UK is a charitable organisation working to inform and support people living with thyroid disorders in the UK and campaigning on their behalf for the right tests to diagnose thyroid disease and to have a choice of treatment options.

The provision of quality information for people with both diagnosed and undiagnosed thyroid disorders is the primary concern of Thyroid UK, and we work effectively in this field through dialogue with NHS departments, networking with other voluntary organisations, and providing services directly to patients.  We work to encourage scientific research for the education, alleviation, care, treatment and cure of thyroid disease and seek to influence public health policy for the benefit of people affected.

Role and Responsibilities

We are seeking a Charity Operations Manager to run the smooth, effective operation of the organisation so we can best support people in the UK living with thyroid disease.  This is a management role leading on all operational activities, supporting and working in close collaboration with the Chief Executive Officer (CEO). Salary will be reviewed after an initial 6 month probationary period.

This role involves minimal supervision and is responsible for the day to day running and management of the charity.

General office management:

·       General secretarial and administrative support including routine office tasks where needed

·       To manage all operational activity of the charity according to the strategic direction provided by the Board of Trustees

·       To be responsible for all aspects of staff and volunteer management, including recruitment, training and supervision

·       Collaborating with other team members to ensure that information flows effectively

Support the CEO:

·       Foster good relationships with other charities, organisations and research groups; supporting beneficiaries; liaising with patrons, medical advisers and trustees to support continued engagement

·       Plan, market, manage and organise/deliver our projects such as conferences, webinars, surveys etc. to meet our strategic goals

·       To ensure the financial sustainability of the charity by identifying and securing appropriate funding that supports the charity in achieving its objectives.

·       To lead on trust and corporate fundraising to ensure our income streams remain stable and sustainable.

·       Draft, proofread and publish the quarterly member magazine

·       Draft and send our E-news to our beneficiaries

·       Development of the website

·       Management of IT systems

·       Recruit, manage and supervise our volunteers

·       Recruit and line manage staff

·       Maintain and update the suite of governance policies to ensure

Thyroid UK is compliant with legal requirements and, where possible, best practices

·       Identify opportunities to improve policies and procedures

·       Prepare the annual report and other necessary documents and send to the Charity Commission and Companies House

Support the Board:

·       Set Board meeting dates; preparing Board meeting papers, agendas and minutes, and liaise directly with Board members, in close collaboration with the CEO

·       Contribute to the development and long term strategy of the charity providing regular reports to the board of trustees

·       GDPR compliance in the role of GDPR Officer

·       The role will require attendance at Board meetings that take place on Saturdays quarterly with one in London per year

Skills required to be successful in this role include:

·       High standard of literacy and numeracy

·       Excellent organisational skills with attention to detail

·       Excellent verbal and written communication skills

·       A collaborative working style

·       Ability to lead and motivate a small team

·       Good problem solving and decision making skills

·       Ability to prioritise and delegate tasks and establish clear lines of accountability

·       Excellent IT skills and experience in the use of most Microsoft Office applications including Outlook, Word and Excel. Experience of using a customer relationship management system would also be helpful

·       Ability to work with flexibility and adapt to changing circumstances

Experience

We are looking for someone with experience of working in a similar or related role in a small charity who ideally has experience in charity operations and governance.