Operations Support Manager

Operations Support Manager (temp) - Braintree 
Temporary (3 months), Full Time
£17.75 per hour
Location: Braintree
Closing Date: 21st April 2024
Operations Support Manager on a temporary basis for an initial period of 3 months.

The Opportunity:

We have an exciting opportunity for an Operations Support Manager to join our Operations team on a temporary basis.
The main focus of this role is to support the Strategy and Business Support Manager with development and delivery of Strategy and Business Support services within Operations, as well as helping them build and nurture partnerships with other organisations and deputise at partnership meetings. You will also be required to manage and provide support and guidance to the following teams within Operations – Business Support, Waste Minimisation and Sustainability and Systems.

Accountabilities:

To manage and support Supervisors and Officers in the smooth running and development of their teams and workload. This will include regular team meetings, 1:1’s with staff and working closely to achieve service related goals.
To promote and implement support and guidance by working with colleagues to identify and deliver new initiatives which support the Council’s vision. Ensure that project teams are focused on the need to deliver solutions that satisfy or exceed business expectations and may require ‘out of the box’ thinking to deliver truly innovative working methods that will make a difference.
Ensure compliance with, and the timely completion of, legal processes and compliance with corporate policies and procedures.
To be responsible and accountable for the waste minimisation and recycling, and the infrastructure/assets functions within the service. This will include service planning and implementation, management of the governance process, and preparation of management information / reports to Senior Management Team (SMT), Management Board and Members.
To be responsible and accountable for the Business Support team to ensure all relevant legislation and processes are being adhered to and to streamline processes where necessary.
To take a lead role in managing the project updates to the corporate project monitoring system, Pentana, in a timely manner.
To take responsible for preparing performance reports to present to SMT.
To take the lead on statistical and process benchmarking and soft market testing of services to enable meaningful comparisons to be made against other service providers in terms of both costs and performance.
Assist with the delivery of the Traffic Regulation (TRO) function in liaison with the North Essex Parking Partnership.
Undertake staff performance reviews, sickness absence interviews, disciplinary and capability investigations and including formal presentations to panels.
Develop and approach Equal Opportunities in terms of both service delivery and employment in accordance with the Councils policies and procedures.

Skills, Knowledge and Experience

Essential:

• Substantial and successful experience in managing teams with effective results and development.
• Educated to at least HNC/HND standard in a discipline relevant to the post or a clear demonstration that the equivalent depth of understanding has been gained through experience within career to date.
• Strong presentation skills and able to project the appropriate image in all situations.
• Strong communication skills with the ability to communicate at all levels.
• Knowledge of the local government sector and challenges it faces.
• Ability to confidently respond to complex issues.
• Strong analytical and communication skills.
• Ability to inspire, motivate in a positive way.
• Excellent people management skills, to foster and build positive relationships between colleagues in various functions within Operations and colleagues in other services/directorates.
• Ability to negotiate and influence others positively in order to achieve satisfactory outcomes relevant to the role.
• Demonstrates a high commitment to equality, diversity and wellbeing through active promotion of these agendas.
• Demonstrates an understanding of the Council's organisational core values and behaviours and a commitment to apply them.

Desirable:

• Experience of working in the waste related industry either in a public sector organisation or an organisation that provides services to the public sector.
• Evidence of a commitment to further accredited professional development.
• Strong evidence of adoption and use of digital technology.

Staff benefits
* Flexible working
* Free parking
* Learning and development for all staff
* Staff recognition schemes
* Employee assistance programme