AddressCompany Overview:
Welcome to Browns Family Jewellers, a distinguished family-owned business with a rich heritage spanning over 180 years, tracing its origins back to 1840. Renowned for our unwavering commitment to excellence in both product quality and customer service, we have established ourselves on a bedrock of honesty, integrity, and trust. Our steadfast adherence to traditional values sets us apart, as evidenced by our loyal clientele who repeatedly choose us for our unique blend of expertise and personalized service. With an exceptional Trustpilot rating of 4.9*, reflecting the satisfaction of our customers, we take immense pride in our outstanding customer service reputation.
Job Overview:
Join our team at Browns Family Jewellers during this exciting phase, characterised by our recent investment in a state-of-the-art Shopify eCommerce platform that seamlessly integrates with our in-store operations. We are currently seeking a dynamic individual to join our Ecommerce Department. While prior jewellery knowledge is preferred, it is not mandatory.
Key Responsibilities:
- Customer Service Excellence:
- Deliver outstanding customer service by promptly addressing inquiries and providing accurate updates through various communication channels, including phone calls and messaging platforms.
- Cultivate strong customer relationships by demonstrating empathy, attentiveness, and a commitment to meeting their needs.
- Manage multiple priorities effectively, ensuring timely responses and resolutions to customer inquiries and concerns.
- Administrative Support:
- Provide administrative assistance in crafting bespoke jewellery, demonstrating meticulous attention to detail and accuracy in processing orders.
- Assist in the maintenance and marketing of the online store, contributing to the enhancement of the customer experience.
- Order Management:
- Oversee all aspects of the customer service process, from initial inquiry to the careful packing and shipping of orders.
- Exercise keen attention to detail and organizational skills in processing web orders at our Head Office, ensuring seamless execution and customer satisfaction.
Required Skills:
- Passion for delivering exceptional customer service.
- Minimum of 1-2 years of customer service experience, preferably in a retail or eCommerce setting.
- Exceptional telephone and written communication skills, with the ability to convey information clearly and professionally.
- Strong attention to detail and accuracy, particularly in administrative tasks and order processing.
- Effective time management and organizational skills, with the ability to prioritize tasks and manage workload efficiently.
- Positive and proactive attitude, with a willingness to collaborate within a team environment.
- Proficiency in Microsoft Office, with prior experience in Shopify considered advantageous.
- Prior knowledge or experience in the jewellery industry would be beneficial but not essential.
What You'll Receive:
In addition to a competitive salary within the range of £22,308.00 to £25,715.00 per year, you will receive the following benefits:
- Generous staff discount on our exclusive range of jewellery and watches.
- 20 days holiday allowance plus bank holidays, providing ample time for rest and relaxation.
- Enrolment in the Company Pension Scheme, ensuring financial security for your future.
- Free parking facilities at our Harrogate head office, making your commute hassle-free.
Additional Details:
- Job Type: Full-time, permanent position.
- Schedule: Monday to Friday, between 9 am and 5 pm.
- Education: A-Level or equivalent qualifications preferred.
- Experience: Minimum of 1 year of customer service experience preferred.
- Location: Harrogate (in-person work required).
Join us at Browns Family Jewellers and embark on an exciting career journey, where you'll have the opportunity to contribute to our legacy of excellence while honing your skills in customer service and eCommerce. We look forward to welcoming you to our dedicated team of professionals.
Job Type: Full-time
Salary: £22,308.00-£25,715.00 per year
Benefits:
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Education:
- A-Level or equivalent (preferred)
Experience:
- Customer service: 1 year (preferred)
Ability to Commute:
- Leeds, West Yorkshire (required)
Work Location: In person
