Online Sales Assistant

Job description

Tile Enterprise - Based at Al-Murad Head Office, Howley Park Road East, Morley Leeds

West Yorkshire LS27 0BN

On Line Sales Advisor

Here at Tile Enterprise Ltd., we are looking for a friendly, positive and self motivated individual who enjoys helping and speaking to people.

You will be mentored by our experienced Sales Team in all aspects of the On-Line business

The successfull candidate will be product trained, plus trained in our on-line business.

The Main Responsibilities:

• Inbound enquiries (on line and off line)
• Processing of customer samples
• Processing of customer orders
• Work closely with team to develop your skills
• Support on-line sales team
• Act as an Ambassador for Tile Enterprise Ltd., at all times and in all communication with customers

Skills:

• Experience in IT an advantage
• Essential: Strong and friendly communication skills
• Some experience in telesales/telemarketing/customer service would be an advantage
• Highly motivated with positive and helpful attitude, plus energy and drive to succeed

This is a permanent position after the trial period of 3 months, 37 1/2 hrs per week Monday to Sunday working one day over the weekend and take one day off in the week. The rota will be discussed at interview stage.

£11.50 per hour, however after the trial period your position and wage will be reviewed.

The role is an interesting and varied one and primarily involves engaging customers via email as well as inbound/outbound calls to our existing customer base.

Typical daily tasks include:

• Making a high number of outbound calls

• Answering general customer enquiries

• Offering style and product advice

• Data entry and order processing

Our company is built on its reputation for outstanding customer care and we continually strive to offer first class customer service at all times. As such, the ideal candidate would be able to demonstrate:

• Proven Sales & Administration experience

• Proven communication skills at all levels

• Confident phone manner

• Ability to deal with complex customer enquiries and sales related issues

• Basic computer and data entry skills (Word, Excel, Google Docs)

• Friendly and approachable demeanor

We are a young company and are looking for someone enthusiastic about providing best-in-class customer experience to grow with the business.

Full product knowledge training will be provided. Responsibilities:

• Answering inbound customer inquiries

• Managing own workload

• Responding to customer emails and contact forms

• Contacting existing customers to offer sales support

• Escalating issues to Customer Services Manager

• Up-selling additional products and accessories

• Liaising with third party couriers to arrange delivery

• Taking ownership of individual orders and resolving any issues that may arise

• Taking payment over the phone Processing returns

• Advising customers on alternative products/stock levels/delivery times

• Working with other departments including IT, Order Fulfilment, Dispatch, Marketing to constantly improve customer journey

Job Types: Full-time, Permanent

Salary: £11.50 per hour

Expected hours: 37.5 per week

Benefits:

• On-site parking

Schedule:

• 8 hour shift
• Every weekend
• Monday to Friday

Work Location: In person

Reference ID: SL