Employee Benefit Retirement Co-Ordinator / Customer Executive (12 Month Ftc)

Employee Benefits Retirement Co-ordinator (12 month FTC)- £22,470

Start Date: 15th April 2024

Hours: Full time – 35 hours

Location: Belfast City

Are you looking for a new and exciting career and able to start on the 15th April?

We are looking for an ambitions Retirement Co-ordinator / Customer Executive on a 12 month FTC to join our HUB team, delivering an exceptional and friendly service. If you have a passion for customer service, have good attention to detail & can adapt your style for the best outcome of our customer, come join us at The HUB Group.

Our Employee Benefits Retirement Co-ordinators / Customer Executives play a pro-active part in delivering a high standard of service to our corporate customers and their employees, ensuring the best and right outcome for them completing the retirement journey through our Corporate Retirement service. These roles involve a combination of administration and telephony to guide our customers in getting their pension funds from the current scheme to their new provider. A full induction and training programme is offered, enabling you to deliver a great customer experience.

Salary: £22,470

Location: Belfast City. Office based then hybrid

This is a full time, permanent position at 35 hour week, Monday - Friday 9am-5pm, with one 12pm-8pm per Initially this is office based, however once probation period is complete, the role is then offered on a hybrid model (2 days in the office)

Who are HUB and Why Us?

At the HUB Group (part of Just Group plc – a FTSE-250 company) we are focused on finding the right financial solutions for people approaching or in, retirement. Our purpose is to help people achieve a better later life. We provide advice on releasing equity from people's homes, turning pension savings into an income for retirement and funding long-term care.

We want to ensure all our people are supported to become subject matter experts within their chosen career field. We’ll invest time in developing you and your career goals through our career development frameworks. Not only does your salary increase, will you also be provided with technical and skills development training and have access to on demand learning and opportunities to upskill within your career field or multiskill into another part of the business

What can we offer you?

• Career progression salary increases

• 28 Days Annual Leave (plus bank holidays), Birthday day, plus Sustainable Travel Time – extra time off for employees who go on holiday via transport with lower carbon emissions than air travel.

• Amazing Pension Scheme - Employer starts at 7% and increases to 10% based on your contribution

• Private Medical Cover, Income Protection and Life Assurance

• Learning and Development opportunities - including access to LinkedIn Learning.

• FREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site)

• Plus, a variety of Employee Funded Benefits available to you via our Online Benefits Portal including Dental, Cycle to Work schemes, Charitable Salary Giving and much more

More About What You Will Be Doing:

As an Employee Benefits Retirement Co-ordinator, you will be follow the paper based journey and be involved in both the administration and customer contact via phone, supporting their journey of getting their pension funds from the current scheme to their new provider.

You will take ownership of specific customer/partner/provider issues or queries and work to find a resolution in a timely and appropriate manner. The role requires a high level of attention to detail whilst taking information from customers/partners/providers and inputting across multiple systems. An ability to identify and adapt your approach for vulnerable customers who my require additional explanations or repetition of information is also key.

A full training and induction programme is offered, to enable you to deliver an exceptional customer experience in every interaction, by being helpful and making doing business with us an easy, efficient and positive way.

Who do we look for:

To be successful in this role, we look for people who are customer orientated and have their best interest at the heart, as well as the following

• Experienced in providing excellent customer service, both over the phone and in a post-sale or administrative environment.

• Good phone skills – experience speaking to customers over the phone

• Great active listening and interpersonal skills with the ability to communicate at all levels

• Strong attention to detail and accurate reporting of customer information

• Results orientated and able to work under pressure to achieve objectives within agreed timescales, without compromising the quality of service provided.

• Extremely organised, with the ability to make intelligent decisions when faced with competing priorities and fluctuating workloads.

• Basic / Good computer literacy skills – being able to use Outlook, Word and CRM systems

• Work under pressure to achieve objectives within timescales, without compromising accuracy and quality

• GCSE (or equivalent) educated as a minimum with Grades C or above in both English and Maths

If this sounds like your next opportunity with career progression, we want to hear from you!