Retirement Customer Co-Ordinator / Customer Executive -6 Month Ftc

Retirement Customer Co-Ordinator / Customer Executive - £23,590

6 month FTC, Full Time - 35 hours a week

Start Date: 11th March 2024

Are you looking for a new and exciting career?

We are looking for ambitions Retirement Co-ordinator on an initial 6 month FTC, to join our HUB team, delivering an exceptional and friendly service. If you have a passion for customer service, have good attention to detail & are an empathetic listener who can adapt your style for the best outcome of our customer, come join us at The HUB Group.

Our Retirement Co-ordinators play a pro-active part in delivering a high standard of service, by having detailed and high quality calls with our engaged customers, ensuring we deliver the best outcome for them and a great customer experience. This is a telephone-based role and whilst there is a small amount of administration involved, you will spend the majority of your time on the phone assisting our customers directly. A full induction and training programme is offered, enabling you to deliver an exceptional customer experience.

Salary: £23,590

Location: Ormeau Road. (approx April). Office based then hybrid

This is a full time, permanent position at 35 hour week, Monday - Friday 9am-5pm, with one 12pm-8pm per Initially this is office based, however once probation period is complete, the role is then offered on a hybrid model (2 days in the office)

Who are HUB and Why Us?

At the HUB Group (part of Just Group plc – a FTSE-250 company) we are focused on finding the right financial solutions for people approaching or in, retirement. Our purpose is to help people achieve a better later life. We provide advice on releasing equity from people's homes, turning pension savings into an income for retirement and funding long-term care.

We want to ensure all our people are supported to become subject matter experts within their chosen career field. We’ll invest time in developing you and your career goals through our career development frameworks. Not only does your salary increase, will you also be provided with technical and skills development training and have access to on demand learning and opportunities to upskill within your career field or multiskill into another part of the business

What can we offer you?

• Pro rata 28 Days Annual Leave (plus bank holidays), Birthday day, plus Sustainable Travel Time – extra time off for employees who go on holiday via transport with lower carbon emissions than air travel.

• Amazing Pension Scheme - Employer starts at 7% and increases to 10% based on your contribution

• Private Medical Cover, Income Protection and Life Assurance

• Learning and Development opportunities - including access to LinkedIn Learning.

• FREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site)

• Plus, a variety of Employee Funded Benefits available to you via our Online Benefits Portal including Dental, Cycle to Work schemes, Charitable Salary Giving and much more

More About What You Will Be Doing:

As a Retirement Co-ordinator, you will be a key role in ensuring our customers are engaged with business and the products and solutions that best meets their needs, all the while delivering the best customer experience for them

Quality is the key in this role – the customers you will be speaking to will already have been booked in advance, so you will be spending time listening to our customers, understanding their needs and objectives and discuss the products or solutions that best suits them.

Attention to detail is also needed as you will be creating, recording and updating all customer data, ensuring its is recorded promptly, accurate and compliant

A full training and induction programme is offered, to enable you to deliver a great customer experience by being helpful and making doing business with us an easy, efficient and positive way.

Who do we look for:

To be successful in this role, we look for people who are customer orientated and have their best interest at the heart, as well as the following

• Used to working with customers directly customer service or sales environment in any relatable sector – such as financial service (ideally), retail,

• OR Used to working within a contact centre environment (preferably within Financial Services) and speaking directly with customers

• Good phone – experience speaking to customers over the phone

• Great active listening and interpersonal skills with the ability to communicate at all levels

• Strong attention to detail and accurate reporting of customer information

• Results orientated and able to work under pressure to achieve objectives within agreed timescales, without compromising the quality of service provided.

• Extremely organised, with the ability to make intelligent decisions when faced with competing priorities and fluctuating workloads.

• Basic / Good computer literacy skills – being able to use Outlook, Word and CRM systems

• Work under pressure to achieve objectives within timescales, without compromising accuracy and quality

• GCSE (or equivalent) educated as a minimum with Grades C or above in both English and Maths

If this sounds like your next opportunity with career progression, we want to hear from you!