Enquiries Administrator

The Role and the Department

The purpose of the role is to provide a professional communication service to various stakeholders including students, their advisers, agents, and University staff. The postholder will influence stakeholder perceptions by positively promoting and marketing the University and the service they offer. They will develop, maintain, and use a Knowledge Base of common enquiry topics, and develop knowledge of Admissions processes and student experience offered by Durham University.

This post requires the holder to represent the University to global audiences and maintain a professional manner in sometimes challenging situations.

Working at Durham

A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: you will also receive access to the following fantastic benefits:

* 27 Days annual leave per year in addition to,eight public holidays and four customary days per year - a total of 39 days per year. The University closes between Christmas and New Year.
* No matter how you travel to work, we have you covered. We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies.
* Lots of support for health and wellbeing including discounted membership for our state of the art sport and gym facilities and access to a 24-7 Employee Assistance Programme.
* On site nursery is available and access to holiday camps for children aged 5-16 throughout the year.
* Family friendly policies, including maternity and adoption leave, which are among the most generous in the higher education sector (and likely above and beyond many employers).
* There is a genuine commitment to developing our colleagues professionally and personally. There is a comprehensive range of development courses, apprenticeships and access to qualifications and routes to develop your career in the University. All staff have dedicated annual time to concentrate on their personal development opportunities.
* The opportunity to take part in staff volunteering activities to make a difference in the local community
* Discounts are available via our benefits portal including money off at supermarkets, high street retailers, IT products such as Apple, the cinema, and days out at various attractions.
* We offer generous pension schemes.