Events Coordinator

Job Description

The Scottish Qualifications Authority is Scotland’s national awarding and accreditation body.  We are trusted to oversee thousands of qualifications that are available in schools, colleges and workplaces, not just in this country, but around the world.

We are looking for an Events Coordinator to work within the Operations Directorate in our Events Management team.

The successful candidate will be required to be confident enough to supervise and manage the training of staff and internal/external stakeholders when appropriate. They should be willing to contribute to the organisation’s continuous improvement initiatives through identification, analysis and recommendation of process improvements, efficiency savings and potential required changes to policy within own area of work. 

Additionally, you will be expected to:

• Be responsible for identifying requirements and deploying resource effectively to ensure that tasks are completed accurately, timeously and within SQA policies and procedures for the Procedural Programme.
• Be able to build and maintain effective relationships with colleagues and external stakeholders to ensure a high level of customer service using good communication skills.
• Ensure that team members adhere to standard operating procedures in the delivery of service within Events Planning, Delivery operations.
• Ensure that all operations staff are trained and adhere to standards; create, maintain and develop effective working relationships with internal and external stakeholders.
• Receive and report feedback from customers and clients and to actively make efforts to address any issues, seeking to identify continuous improvement opportunities wherever possible.
• To respond to queries and provide advice and guidance to stakeholders regarding specific SQA policies and procedure. You may also be asked to support other projects, producing documentation and correspondence relating to procedures to ensure that SQA policy and procedure is accurately reflected, quality standards are maintained, and all information is up to date.
• Be able to work alone, sometimes in undefined situations, and to keep calm under pressure. However, you will have a helpful team around you, providing guidance and input throughout the secondment.

Applicants, as a minimum, should be educated to SCQF Level 6 (SVQ3) and/or be able to demonstrate direct relevant experience for this role. Experience of using Visual Basic for Applications (VBA) would be hugely beneficial.

Candidates are expected to be flexible in terms of working hours as working patterns will be required during busy periods of the year. This includes weekends.

Travelling between our Dalkeith and Glasgow office will also be required on occasion.

SQA offer a fantastic benefits package in return for your talent whilst also offering hybrid working as default. These include but are not limited to a career average pension scheme; staff well-being and health assistance programmes; development opportunities and 27 days annual leave in addition to 14 days public holiday. Find out more here: SQA Benefits

If you think you’ve got the skills, knowledge and experience required to succeed in this exciting opportunity please apply below.

SQA welcomes applications from every section of the community. 

Tha Plana Gàidhlig aig SQA agus tha sinn dealasach le na h-amasan sa Phlana Cànain Nàiseanta Ghàidhlig (SQA has a Gaelic Language Plan, and we are committed to the aims of the National Gaelic Language Plan

We are an Equal Opportunities employer and encourage applications from all members of the community. We are committed to the Disability Confident Initiative and offer a guaranteed interview to any applicant who considers themself to be disabled and who meets the competency requirements for the post.