AddressJob Number 24021326
Job Category Food and Beverage & Culinary
Location Hanbury Manor Marriott Hotel & Country Club, Ware, Hertfordshire, HERTFORDSHIRE, United Kingdom
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
Hanbury Manor Marriott Hotel and Country Club is a Jacobean-style manor house set in 200 acres of beautiful countryside in Ware Hertfordshire. Wood-panelled libraries and cozy fireplaces coexist with modern amenities, renovated event spaces and discerning service.
Marriott International has long believed in the power of our associates to shape our future. And now, part of that exciting future could be yours.
The Event Coordinator is responsible for proactively soliciting and managing group/catering-related opportunities across all sectors of the business from initial enquiry stag to seamless handover to the Event Executive. Ensures business is turned over properly and in a timely fashion for proper service delivery inline with BDRC & Marriott timelines. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers to grow the account on behalf of Marriott International, across the enterprise. Prepares all event documentation and coordinates with all relevant hotel departments and the customer to ensure consistent, high-level service the enquiry stage.
The Event coordinator takes personal responsibility to adhere to sales and event brand standards for enquiry handling all events on property. Will be required to work weekends and evenings as needed by business needs.
Key Attributes
Possess a good command of English
An excellent verbal manner and proven customer service skills
Good knowledge or experience of the hospitality industry
Good organisation skills with an attention to detail
A team player with flexible & positive attitude
Hardworking and consistent
Active learning
Skilled at clearly conveying information & ideas to both management, piers and clients
Desirable Attributes
Previous experience in events
Passion for the hospitality industry
Able to work in a fast-paced environment & remain calm under pressure
Experience in negotiation and both proactive and reactive selling
Opera knowledge
Problem solving/ decision making
Main Duties & Responsibilities
Ownership for all inbound inquires on property though all channels
Based on business needs, additional responsibilities and projects
Coordination of all customer requirements, including communication and completing verbally and in writing with the customer the details of the full event proposal & quote
Correct use of systems processes to ensure booking integrity, consistency & accuracy
Sells inline to a pre-determined event and group strategy
Works within brand standards & systems processes
Generate incremental revenue and deliver excellent guest service
Effectively manages bedrooms blocks and meeting space inventory for assigned groups
Conducts compelling show rounds to win the business
Focus on building strong relationships and helping grow the Hanbury Manor reputation
Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them
Partners with Event Executive & Management and/or Operations in providing a customer experience that exceeds the customer’s expectations
Manages and delivers the theming for sales intensity days. Combining final numbers from team for Senior Events Manager, running any on the day competitions within the team. Items to be purchased on P card along with full receipts
Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
