Executive Events Specialist (Apbs)

Job Introduction

We are recruiting an experienced Executive Events Specialist to join an amazing Rapport team, based in our Client’s offices in London. You will be responsible for leading the Executive Briefing Program, partnering with Account Executives, Industry Leads, Systems Engineers, and Sales Leaders to deliver customer briefings which inspire business transformation and adoption of the Client’s products and ecosystem.

Our client is one of the biggest tech companies in the world specialising in consumer electronics; manufactures and markets mobile communication and media devices, personal computers, and portable digital music players, and sells a variety of related software and online services, headquartered in California, US.

This is a one year fixed-term contract, 40 hours per week (ideal start date: 2^nd of April 2024), working from Monday to Friday as per the client’s needs. The successful candidate will hold the job title of Executive Briefing Specialist, and will work alongside the Reception Manager and reporting directly to the Client.

This is an amazing opportunity for someone who is tenacious, with strong communication skills, an innovative mindset, great eye for detail, and passion for outstanding customer experience delivery.

Main responsibilities

• Overseeing the engagement, meetings and events space from start to finish
• Managing the end-to-end delivery of multiple executive briefings simultaneously
• Responding to the briefing/event host in a timely manner and following briefing process for each engagement
• Liaising with the respective teams for catering, badging and site access, facilities
• Booking speakers and guiding the host through the agenda, ensuring smooth operations and collating feedback post briefing
• Maintaining sustainable relationships with key stakeholders
• Collaborating with the Event and Executive Briefing Centre Coordinator to ensure that logistics are well-managed for each event

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Possess a minimum of two years of experience managing events or briefing centres in a fast-paced environment
• Have self-assurance when interacting with C-suite executives, internal and external VIP clients
• Possess demonstrated communication skills, including the capacity to manage customer service concerns and experience interacting with different organisational levels
• Demonstrate the ability to work collaboratively with a variety of people, creating immediate rapport with key stakeholders
• Have a great attention to detail and excellent follow-through; strong administrative, time and prioritisation skills
• Possess a can-do attitude, strong sense of organisation, initiative, flexibility, inventiveness, and resourcefulness as well as the capacity to multitask

About the Company

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

Some of the benefits you will have access to:

• Refer a friend Scheme
• Pension
• Life Assurance
• Access to Aviva DigiCare Workplace App
• Access to our Perks at Work Benefits Portal for various discounts
• WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
• One Paid Day for Charity Work
• Employee Assistance Programme

About the Company

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

• In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
• We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
• Top 30 Best Places to Work in Hospitality in 2021 winner.
• Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients.

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.

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