Address
Salary Posted
09-Jan-2024
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Administrative
Location(s)
London - England - United Kingdom of Great Britain and Northern Ireland
Job Description
Provide an exceptional guest experience to all colleagues and guests visiting our client's site- Ensure smooth and streamlined working relationship and outstanding service at all times
- Understand, anticipate and deliver customer (internal and external) needs while building effective
relationships
- Maintain personal awareness of all site and team protocols, embracing and implementing new
procedures swiftly
- Ensure prompt and seamless handover of information and special requests/ requirements
between team
- Work closely with the other supply partners for any requests to ensure a one team approach
across the contract
- Run reports where required
- Undertake reasonable M&E tasks to support the site and services, for all non-competency activity
in the absence of a site engineer
- Positively respond to both our internal and external customers through effective communication
and personal accessibility
- Liaising with client on a variety of matters and attending to their needs whilst maintain a strong
working relationship.
- Carry out inspections of designated areas record and proactively report issues and defects to the
helpdesk
- Maintain ownership and proactively manage all issues in conjunction with the wider FM team
- Report on any known AV issues to IT
- Innovation and suggestions to enhance service delivery
- Act as the point of contact and develops positive relationships with the client for all facilities
management services issues in the locations, including Security, Cleaning, Engineering and Mail
/ Print to ensure a seamless transition for staff
- Carry out meter readings where required
- Cover reception during lunch and annual leave where required
- Complete meeting rooms set ups as and when required
- Ensuring meeting rooms are looking tidy and reset at all times
- Catering set up and clean up (when applicable)
- Delivery retrieval/ post out
- Support with reception duties throughout the day, particularly at busy periods
- Report any uncleanliness of the kitchens to the housekeeping team
Process
Understand processes and procedures and operate them to the required standard. Examples of
these are;
- Workplace inspections
- Coordinate and schedules meeting and communication plan(s) among team
and/or client
- Timesheets
- Raising POs (training provided)
- The running and review of management reports – POs, debt & invoice pool
- Processing supplier invoices and resolving queries
- Comprehensive spend tracking
- Achieve results within quality and time restraints
- Perform with an understanding of business requirements and changes and ensuring continuous
improvement
- Actively participate in a diverse and effective team
- Convey messages and ideas clearly and openly. Involve people and influence decisions
- Maintain personal awareness of all site and team protocols, embracing and implementing new
procedures swiftly
- Carry out any reasonable request from management
CBRE GWS
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
