Job Description
We're here to make workplaces better, cultivating working environments that energise, inspire and attract talent across all sectors. Our people and planet first' approach prioritises the aspects of FM that make the biggest operational impact, affording businesses more time to focus on what truly matters.
- Production of all client review packs to include KPI statistics and performance to agreed service level agreements in a format suitable for client review meetings. This includes production of quarterly summary reports giving trend analysis. Reports may be required as and when requested in various formats (excel, PowerPoint etc)
- Complete all changes within the payroll system to support the wider Management team.
- Support with all Internal /External meetings by way of minute taking in line with Company policies.
- Maintenance of P files for all personnel across the contract
- Assist with IT service requests for the contract
- Manage the reward and recognition voucher scheme in line with HMRC /Compass process.
- Booking of travel and hotel requirements in support of the wider management team
- Maintaining documentation relating to the contract and contract variations
- Undertake administrative duties in support of the wider Management team, letter writing /Note taking.
- To provide excellent customer service through attention to delivering service right 1st time
- Diligent report monitoring
- Build effective working relationships with account team, central and finance teams.
- Answer and deal with queries and telephone calls from customers, colleagues, and team members
- Collate relevant info for highlight in client review meetings.
- Previous facilities management experience
- Previous experience in labour scheduling
- Previous expose to management reporting
- Good commercial acumen
- Strong IT skills - in particular Excel & Powerpoint
- Interpersonal, communication and organisational skills
- Flexible to travel nationally as required
- 28 days holiday inc. bank holidays
- Financial wellbeing programme and preferred rates on salary finance products
- Aviva Digicare - Free annual healthcare check
- Medicash - Discounted health cash plan providing cash back on a range of medical treatments including Dental, Optical and Consultant appointments for you and your family.
- Pension scheme and Life Assurance
- Employee Assistance Programme
- Holiday purchase scheme
- Sharebuy Scheme
- Recognition awards including Be a Star peer recognition and Long Service Awards
- Employee networks created and led by employees for employees
- Exclusive Benefits & Wellbeing site (Perks at Work)
- Entertainment, Health &Wellbeing and Travel discounts
- Shopping discounts - Save up to 15%at high street and online stores by purchasing Shopping Cards
- Vodaphone discounts
- On-going training & development and career pathways
Your workplace, but better.
Whether you're a cleaning operative, security specialist or part of our chef brigade, we work together as a cohesive team with a shared focus - to deliver great service and a seamless experience for our clients. In return, we'll support, coach and guide you as an individual so you can truly shine, whatever your role. Explore our current opportunities today and unlock your full potential!