Address
Form of work
SalaryThis role has the potential to become permanent in 3-6 months subject to client's approval.
The on-site work hours are either 7am-3:30pm or 9:30am-6pm with a 1-hour unpaid lunch break.
If you're ready to take on a fast-paced role and meet the requirements, please get in touch!
Main purpose:
- To be an integral part of the operational team to develop and grow the account to
- To fully establish and continually review client needs and expectations ensuring that systems,
- To monitor vendor performance to ensure they are working to complete/close tasks against
Main Responsibilities:
- CAFM – Daily triaging of tickets, advising the operation team of any trends, recommendations, or improvements.
- Developing good working relationships with key vendors, and ensure service is aligned with client expectations with any shortfalls in service delivery being dealt with in a timely and effective manner through effective contract management.
- Participating in regular vendor service reviews to ensure actions are documented and followed up.
- Responsibility for office moves and changes, including the preparation of floor plans and end-to-end management of the project, including management of internal/external stakeholders.
- Liaising with landlords/managing agents as required.
- Overseeing the site operation manual and ensuring SOPs are created in line with client expectations and are reviewed and updated on a regular basis.
- Having a good understanding of the contractual requirements and ensuring the change control process is followed if end client engages our client in any out-of-scope work.
- Relationship management – become a recognised point of contact for the facilities operation and integrate with the client by building strong relationships with stakeholders.
General job responsibilities:
- Weekly new starter calls with office services for Client employees.
- On/offboarding of professionals on Client systems.
- Floor walks carried out daily and defects reported.
- Managing adhoc PO/FM purchasing requests
- Adopting a flexible approach to undertaking additional administration tasks to support the operational team.
- Creating and maintaining a peer network to ensure excellent communication and sharing of best practice and innovation across clients.
- Reporting – Assist with the preparation and presentation of monthly/quarterly performance packs
Essential:
- Standard DBS check
- Experience of the project management of office moves/changes
- Experience of working in banking/wealth asset management sector
- Driven, with a positive ‘can do’ attitude
- Ability to accept change and work flexibly
- High standards and level of attention to detail
- Problem solving experience and aptitude for multi-tasking
- Desire to take ownership of a problem and find the solution
- Ability to communicate effectively
- Customer focused approach
- Desire to understand how the service delivery model works
- Intermediate IT skills with a good working knowledge of Microsoft Word & Excel
- Experience of using FM Helpdesk ticketing/CAFM systems
- Good organizational skills
- Experience of working across EMEA
- Ability to think "out of the box" and to bring creative solutions to the table
- Desire to progress and succeed
Education
Essential:
- Educated to Higher National Diploma or A level standard (ideally in Facilities
- Management)
- Professional qualification
- Recognized HS&E qualification (IOSH, NEBOSH)
- Knowledge of RAMS/PTWs
- Professional qualification or business-related degree
- Corporate member of relevant professional institution
