Facilities Manager

I'm proud to be working in partnership with the Howard Group who have appointed me on an exclusive basis. They have an exciting opportunity for a Facilities Manager, which is a brand new, key and pivotal role where you will be a part of the management team.

The Howard Group was founded in 1935 and is a family-owned property and private equity investment business. Today the Group operates from headquarters in Cambridge and is recognised as one of the leading property groups in the East of England. They are extremely passionate and proud of the services they deliver to their customers. 

Recently the facilities management of The Howard Group’s portfolio has been brought in house so it is essential that you have a good level of experience working as a Facilities Manager for a commercial property portfolio. You will be representing the Howard Group to all external parties including tenants, contractors and suppliers and will need to ensure that Howard Group delivers a high quality of service and support at all times. 

As the new Facilities Manager there will be a number of varied responsibilities in line with the following:

• Be a visible presence on site, proactively engaging with tenants to ensure that issues are dealt with in a timely manner and risks, opportunities and improvements are identified and acted upon
• Ensure best value is being achieved by analysing, auditing, and proposing improvements to the existing property management systems in operation.
• Assist with setting service charge budgets and then manage and control expenditure with regard to budgeted amounts.
• To procure and manage a team of multi-discipline Contractors to ensure services are delivered to the expected high standards, with a particular emphasis on Customer Service.
• Procure Planned Preventative Maintenance schedules where appropriate and schedule works as appropriate.
• Create and maintain an effective working relationship with existing contractors and suppliers whilst ensuring they have signed in, have the relevant work permits and are carrying out works on site in a safe manner.
• Ensure compliance with Howard Group procedures and policies, including health and safety, COSHH and environmental matters.
• Input updates into Riskwise relating to statutory certifications and H & S compliance records.
• Coordinate inspections and meetings as required across the portfolio including statutory annual inspections, FRAs, and any inputs to Asbestos Register
• Manage void property inspections and ensuring compliance with insurance policy
• Develop strong relationships with tenants and ensure they receive appropriate communications in a professional manner.
• First responder to any property related issue reported via tenants or helpdesk and deal with issues efficiently whilst communicating promptly to affected parties
• To host regular meetings with Occupiers and Special Interest Groups.
• To ensure the Property Portfolio is compliant with current/new legislation.
• Compose, update and maintain tenant handbooks, fit out guides etc

Sustainability:

• Drive sustainability initiatives across the Campus that improve ESG performance, and make recommendations on initiatives and management practices.
• Assist in the promotion and organisation of green travel initiatives.
• Implement initiatives highlighted by sustainability consultants to proactively reduce carbon use.

• Coordinate data collection of energy, water and waste and actively seek ways to reduce consumption / waste with occupiers.

Skills required:

• At least 5 years’ commercial experience in a mixed property portfolio environment
• Ability to work with a high degree of autonomy, exercising judgment where escalation is required to manage the risks to the business
• Strong interpersonal skills; ability to create a good first impression face to face and on telephone
• Responsive, flexible and professional attitude with ability to adapt priorities as appropriate
• IT skills including core MS Office products

Benefits:

• 25 days holiday, plus bank holidays
• Cambridge Botanic Gardens pass
• Pension scheme 
• Private healthcare scheme
• Day off for your birthday
• Modern and contemporary office

This is a unique, brand new opportunity for a Facilities Manager to join the Howard Group and be a part of helping them to achieve their vision and mission. For more information on the role and company, please contact Zack Thurgood at Hays on . 

Please note: All direct and third-party applications will be forwarded to Zack Thurgood, Senior Recruitment Consultant at Hays.