Failsafe Support Officer

The role of the Failsafe Support Officer based at the Eye Unit, Royal Bolton Hospital (Bolton NHS Foundation Trust) is responsible for the following: To provide an efficient and effective booking service and associated function to all patients accessing services provided by the Trust. Processing of all retinal injection listing forms, working within strict guidelines. Helping to ensure that there are robust systems in place that assist the service user and other staff to provide safe and effective services to all designated areas of the Hospital and other sites where services are delivered Helping to ensure that all teams work to agreed standards across the Ophthalmic Estate, providing a first class service and appropriate management of referrals, waiting lists, appointing and data recording takes place to meet local and national targets, income generation and compliance with Trust standards and policy Will have a full understanding of booking processes, and ensure standards are implemented, adhered to, maintained and approved to ensure patients are appointed and their pathway is managed appropriately Liaising with patients / carers to agree all appointments / attendances, cancellations and re-booking. Manage non-attendance in line with the Trusts Access Policy Daily clearing and monitoring for the retinal and glaucoma virtual queues, ensuring all outcomes and subsequent actions are completed. The post holder will be responsible for ensuring services are fit for purpose, and work with their line Manager to resolve any issues. Ensuring the teams are supported via standard working systems and adhering to these at all times. Working in specialty conditions responsible for the operational performance of the designated area and ensuring capacity issues, target non-compliance is escalated and reminded Will ensure a focus is maintained on customer care standards at all times. Represents the Ophthalmology Department in a professional manner at all times Represents the Trust in a professional manner whilst dealing with all outside agencies and bodies.