AddressAbout Smiths
Title: - Field Service Engineer Level II – Gatwick Region
Requisition Id: DetectionEMEA01585
Reporting: Regional Service Manager
At Smiths we apply leading-edge technology to design, manufacture and deliver market-leading innovative solutions that meet our customers' evolving needs and touch the lives of millions of people every day. We are a FTSE100, global business of around 14,600 colleagues, based in 50+ countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity, and supporting new homes. Our products and services are often critical to our customers’ operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with a 170+ year history of innovation, and five global divisions, all experts in their field.
About Smiths Detection
Life at Smiths
- Global leader: We impact critical systems every day with sites in 17 countries and six centres of research excellence. From pioneering to powering life-changing innovation, we’re delivering threat detection and screening solutions to safeguard the world from threat.
- Digital growth: A key part of our capability is the integration of digital technology across our business and our operations in more than 55 countries, will be critical to our continued success.
- Exciting opportunities: Our growth is creating exciting opportunities to work with experts in physics, chemistry, electronics, mechanics, production, computer science, and AIML.
- International environment: With some projects, work requires global collaboration and the potential to travel and grow with the business.
Job Description
We have an amazing opportunity right now to join our Service department based in the Gatwick region- covering customers such as Gatwick Airport, Southampton International Airport, Bournemouth Airport- as a Field Service Engineer – II. This is a critical position where you troubleshoot, service, install and repair Trace and X-ray equipment with strong knowledge of mechanical and electrical.
e’re looking for someone with drive energy and strong self-motivation who is eager to work on high visibility projects.
Join us and we’ll help build your career further, offering excellent opportunities for growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.
Due to the sensitive nature of the work involved, we can only consider applicants that are eligible for the UK security clearance.
Duties and Responsibilities
- Responsible for meeting daily service repair needs and driving customer satisfaction.
- Installs, repairs, and maintains equipment in the field; provides customer training as required.
- Documents all inspections, maintenance, repair work and submits paperwork in a timely basis.
- Order, install, and return parts and manages repair parts cycle time.
- Reviews all logs for open issues and prepares formal reports to customers as necessary.
- Ensures that tools and test equipment are properly maintained and calibrated
- Assesses product/equipment performance based on field support data; recommends modifications or improvements.
- Seeks to provide technical support to customers and other service professionals as required.
- May participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports.
- Possesses a solid level of technical knowledge on the company’s Trace and X-Ray technologies.
- Establishes and maintains a close relationship with senior level FSE’s and Product Managers in order to support the needs of the customer and remain aware of current technical trends.
- Exercises every available measure to control and minimize costs.
- Comply with and ensure department compliance with Company health, safety and environmental policies.
- Other duties as required.
The Individual
Individual :
- Associate’s Degree or Related Trade Certification Level 3 Engineering qualification (electrical, electronic, mechanical).
- Equivalence achieved through comparative work and life experience is acceptable (work experience in a related electrical or mechanical Field Service role).
- Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.
- Some experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.
- Individuals shall possess excellent communications skills and have a strong orientation for customer focus and teamwork. Must always be responsive to all customer issues.
- Must be willing & able to travel at short notice.
- An element of manual handling will be required.
Diversity and Inclusion:
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity. We have several employee-led Employee Resources Groups (women@work, Black Employees Network, Veterans, Pride Network) providing support, enhancing career development, and contributing to personal development in the work environment and beyond.
At no time during the hiring process will Smiths Detection, Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing.
