Field Service Manager (It Hardware)

ROLE : Field Service Manager - North (Must be living close to Greater Manchester)
PACKAGE : £47,250 + vehicle + pension + 25 days leave + sick pay etc
Our client, an established technology provider, are currently seeking an experienced Field Service Manager to support a team of 16 FSEs who cover an extensive range of products including but not limited to, weighing scales, printers, hand scanners and food slicers, within a number of leading supermarket retailers.
Primary duties and responsibilities:

• Line management of the Field Service engineering team (North).
• Ensure the area is adequately resourced in line with the annual budget. Taking responsibility for resource planning, recruitment and selection in collaboration with the Heads of Operations and HR.
• Manage the on-boarding of all new hires in collaboration with the Head of HR and the Field Services Training Manager.
• Manage engineer performance through regular communication, field visits, performance reviews and area meetings.
• In conjunction with the service delivery team responsible for Contractual SLA performance by effective coordination of works through the field and Service Desk
• Ensure the implementation of best practice and compliance with internal processes, procedures including all safety and regulatory protocols.
• Develop and contribute to the strategic direction of the field team - using insight from the field and collected data to drive best practice proposals, new initiatives and continuous improvement in operations.
• Managed 3rd party relationships and performance in support of field activities
• Manage Service Introduction process for new products or contracts.
• To schedule, plan and facilitate engineer meetings as agreed with Head of Operations
• Provide a Field Service report on engineer's performance.
• Collaboratively work with other departments in order to drive performance and achieve agreed outputs.
• Act as Duty Manager as rota'd (on call by phone as a point of escalation, 1 weekend in 4 extra payments paid)
• Ensure that all requirements under Health & Safety legislation are actively adhered to
• Understand and fulfil the responsibilities for the secure management of personal data.

Additional Responsibilities

• To be the first point of contact with regard to Service-related queries/ needed for information for the service engineers in your region.
• Regularly meet with counterpart and Head of Operation to plan future contracts and improvements across the service sector of the business.
• Communicate with Customer Account Managers, if necessary, any Service-related issues that require clarification.
• Ensure all reporting and administrative requirements of the service engineers are completed to a high standard and on time.
• Collate information for statistical analysis as requested by Head of Operations
• Actively demonstrate the support of other departments within the company to ensure collaborative working.

Skills

• Strong communication skills both written and verbal
• Problem solving
• Prioritising and organisational skills, meeting deadlines
• Methodical and good attention to detail
• Effective management and leadership skills in a remote setting
• Good understanding of administrative practices

Apply Now!

Apply via this advert or email your CV alternately, call Nikki Foxall on (phone number removed)