Finex Claims Handler

The Company
Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.
The Business
Corporate risk and broking
We know how companies can unlock potential through effective risk management. Our clients rely on us to craft strategies to quantify, mitigate, and transfer risk, taking advantage of our specialist industry experience and unparalleled market know-how. The result is a new way of embracing risk that drives superior results.
The Role
Deliver high quality Claims Service to all clients, putting the interests of clients and the integrity of the market at the heart of the way you do business. Ensuring Key Client Outcomes are delivered to pre-defined service standards. A Senior Claims Handler position within Property & Casualty Claims, responsible for servicing claims on a portfolio of accounts.
Principal Duties/Responsibilities
Operational Delivery

• Manage process of client service delivery, adhering to standardized Group policies and procedures and to agreed service standards;
• Understand the client’s business and their requirements (operational and other);
• Proactive engagement with Claim Advocates and Sales team;
• Build constructive client and 3rd party relationships with assigned portfolio of clients and associated Underwriters;
• Ensure that the claims process for portfolio clients is managed within defined KCO targets, ensuring timely delivery of KCOs;
• Manage and resolve client / carrier internal day-to-day queries;
• Ensure all Financial aspects (including but not limited to Uncorrelated Cash and Bureau debt) are managed and where possible pre-emptive action is taken at an appropriate level to avoid such issues occurring;
• Where appropriate, provide input on corrective action required to enhance process performance at an appropriate level;
• Ensure adherence to Group policies and procedures, including all WEM and other regulatory requirements;
• Maintain knowledge of accounts, market developments and claims specific changes;
• Notification to insurers / reinsurers on receipt of advice of claim, responding where required – working with Mumbai colleagues in delivery;
• Ensure the prompt resolution of market-related loss issues and queries;
• Negotiate and drive forward claims settlements with insurers / reinsurers, based on technical and market knowledge;
• Provide input to resolution of complex claims;
• In the event of high profile claims, work closely with Group colleagues and maintain internal and external communications with records of these being made as appropriate;
• Monitor underwriter / reinsurer and service provider performance and take appropriate action as required to guarantee the client’s best interests;
Provide input to and reference the Willis Quality Index, as appropriate and required.

Other

• Take reasonable steps to support management and the Company in the management of the business risks applicable to area of employment, as set out in the BU risk register.

Qualifications

• Preferably ACII qualified or working towards the ACII qualification;
Preferably educated to A level standard or relevant industry experience.

Experience

• Strong understanding of claims processes, factors that impact settlement/loss, and the products and markets relevant for particular Lines of Business;
• Solid understanding of factors affecting claims coverage;
Understanding of Lloyd’s and the London Market.

Skills

• Understanding Others;
• Achievement Orientation;
• Organisation and Prioritisation;
• Initiative in Problem Solving;
• Strong written and verbal communication skills;
Strong team player.

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organization. We embrace all types of diversity.