AddressSpeechmatics is a leading speech recognition company revolutionising the way people harness the power of voice technology. This is a challenging and rewarding position where you will be supporting our customers, at the very forefront of cutting-edge AI innovation. As a First Line Technical Support Engineer, you will provide best-in-class support both at an internal and external level. You will collaborate closely with our skilled R&D teams to help resolve software and system issues rapidly and address any customer requests or issues.
This is a great opportunity to build your technical skills and the opportunity to learn a wide range of technologies related to cloud and on-premises speech recognition software and services. No prior experience of speech recognition is necessary: Speechmatics has a team of speech recognition engineers who will collaborate on all speech recognition related software and feature upgrades, with supportive colleagues who will help, guide and teach you any specialised knowledge required to keep Speechmatics running smoothly.
What you'll be doing:
- Providing 1st line level support for the Speechmatics product offerings.
- Effectively triage all new internal and external customer support requests raised by the appropriate contact methods, maintaining the defined SLA's.
- Supporting our internal SaaS platforms.
- Take an active part in the continuous improvement of the Support team's methods, processes and documentation.
- Willing to participate in an on-call rota to provide out-of-hours first level support for one of our high-profile customers, with additional pay/time off provided.
Who we are looking for:
- A willingness and enthusiasm to provide excellent customer support and work as a team.
- The ability to empathise with our customers and understand a situation from their point of view.
- A logical approach to troubleshooting and problem-solving with attention to detail.
- Ability to self-manage a dynamically changing workload, spot trends and prioritise work according to customer impact or severity.
- Ability to follow defined processes and methods and contribute to make them better and more efficient.
- Excellent communication skills, both verbal and written, enabling professional, concise, and accurate communication with all types of customers – internal or external, corporate, or individual.
What we can offer you:
Speechmatics is a collective team of ambitious, problem solvers and thought-leaders paving the way for inclusion in speech recognition technology .
No matter what stage of your career you're at - from paid internships and first-job opportunities through to management and senior positions - we'll support you with the training and development ️ needed to reach your career aspirations with us. There really is no shortage of opportunities here for you to get involved and collaborate with those around you to deliver your best work .
When you become part of the Speechmatics Team we work hard to make sure you do your best work with us , while also having a good time doing it . With our Focus Fridays you get an undisturbed day of focus ️, offset with Together Tuesdays when we have our team meetings .
We offer incredibly flexible working , regular company lunches, and birthday celebrations. But that's not all. We've spoken to our teams to find out what they want. From Private Medical and Dental for you and your family, through to global working opportunities , a generous holiday allowance and pension/401K matching , we want to make sure our employees and their families are looked after. Every employee will receive a working from home allowance for tech or home office equipment (on top of your choice of laptop/ Mac, screen and accessories of course) !
We support people to work wherever they work best. But we also understand the importance of coming together to collaborate, socialise and build relationships. Individuals and teams are free to decide what works for them.
Who we are:
Speechmatics is the leading expert in Speech Intelligence, and uses AI and Machine Learning to unlock business value in human speech worldwide . We work with an amazing mix of global companies , and our technology can integrate into our customers stack irrespective of their industry or use case – making it the go-to solution to harness useful information from speech. We have recently raised $62 million at Series B and continue to grow positively .
Joining us means working with some of the smartest minds around the world , focused on cutting-edge projects and deploying the latest techniques to disrupt the market. We believe in putting people first ; we'll do all we can to help you develop your skills and give you the tools you need to thrive . We support people to work wherever they work best and also understand the importance of coming together to collaborate, socialise and build relationships .
This is only the beginning; we're looking for amazing people like you to continue our journey…
At Speechmatics, our mission has always been to 'Understand Every Voice'.
We believe that recruiting talent with diverse experiences, perspectives and backgrounds encourages people to think differently and be more creative.
We welcome difference whether it's gender, gender identity or expression, race, disability, age, sexual orientation, religion or belief, marital status, national origin, veteran status, or pregnancy and maternity status; so please be yourself!
For more information on us, please visit our website and follow Speechmatics on our social channels via Twitter, Facebook, LinkedIn, and YouTube.
