AddressWe value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.
Fleet Management is a key support service for many internal and external customers at Coventry City Council. We are based in a fully equipped vehicle workshop at our Whitley Depot site and are responsible for the repair and maintenance of approximately 500 items including vehicles and plant machinery and equipment. We are also responsible for the provision of fuel to our customers, and in addition provide a driver training service to many customers.
We want every single customer to have a positive experience when working with fleet management and would welcome you being part of the team.
What is the job role?This role is a full-time permanent position based at Whitley Depot, Monday – Friday 37 hours.
You will be required to provide a comprehensive and efficient technical support role within Fleet services, ensuring all policies and procedures are adhered to and to present a professional and customer - focused approach ensuring a high-quality service is given to all our customers.
Our aim is to ensure that all customers have a positive experience when dealing with us, we would welcome someone that shares this passion to be part of our team. This is an exciting opportunity for someone who wants to be a part of a fast-paced busy working environment providing administrative support to our Fleet team.
You will be responsible for:
- Processing invoices
- Covering our spot hire desk
- Reporting vehicle defects
- Dealing with customer enquiries/queries
- Recovering all damage costs
- Processing accident claims
- Taxing vehicles
- MOT bookings and payments
- Updating local computer systems accurately and within set timescales
- Reviewing & developing processes to streamline tasks
- Ensuring that customer Service Level Agreements are met
- Providing administrative support in line with Operator Licence and Insurance requirements
The role will also require you to undertake additional duties outside such as refuelling, locating vehicles, checking spot hired and pool cars for vehicle damage and charging electric vehicles.
Who are we looking for?We are looking for someone with strong administrative skills with a positive can-do attitude who is focused on meeting our customer expectations. Previous experience of working within a Transport related environment would be preferable but not essential.
The ideal candidate will be able to:
- Effectively manage a demanding workload and deal with conflicting priorities
- Work effectively both independently and as part of a team
- Effectively communicate, both verbally and in writing
- Pay attention to detail and have strong numerical skills
- Provide high standards of customer service to meet customer expectations
- Follow instructions and procedures with accuracy and attention to detail
- Be reliable and committed with a willingness to work flexibly when required
- Be analytical to problem solve, be organised and self-motivated
- IT literate, able to input data effectively and accurately using different computer systems
- Display a high level of initiative, and work with minimum supervision
- Full driving license
When applying for this role you will be asked to write a personal statement, demonstrating your skills and experience in line with the Person Specification. Please include examples when writing your statement.
Interview Date: 27th March 2024
If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.
About CoventryCoventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.
We are cutting-edge, challenging, youthful, vibrant and diverse.
At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.
To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.
If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies
Our ValuesIn line with our One Coventry Values we strive to have a workforce that reflects our local communities and welcome applicants from all sections of the community. We particularly welcome applicants from minority ethnic backgrounds, applicants who have a disability and applicants who are from the LGBTQ+ community to apply for our senior leadership roles.
Our Values are:
- Open and fair: We are fair, open, and transparent.
- Nurture and develop: We help and encourage everyone to be their best and do their best.
- Engage and empower: We talk and listen to others, working together as one.
- Create and innovate: We embrace new ways of working to continuously improve.
- Own and be accountable: We work together to deliver the best services for our residents.
- Value and respect: We put diversity and inclusion at the heart of all we do.
