AddressMain Purpose of Job
To liaise with your manager to ensure that the standards of Food and Beverage service to the customer is maintained to the highest possible standards at all times.
To ensure that all Food and Beverage areas are well stocked, clean and tidy at all times
Commitment to Quality
All staff are expected to care for our customers in a friendly, helpful, efficient and professional manner at all times
Key Accountabilities
- To ensure Food and Beverage areas are maintained to a high standard of cleanliness
- To ensure there are daily sufficient stocks of Food and Beverage items to cover the demand of business for that day and week
- To be responsible for the float and takings at all times
- To maintain Food and drink stock rotation in all Food and Beverage areas
- All alcoholic beverages to be served as per the 'Weights and Measures Act 1963' and 'Customs and Excise Act 1952'.
- To maintain personal hygiene and neat and clean appearance at all times
- To arrive on duty at the correct time, in the correct uniform
- To be aware of and report health and safety hazards
- To ensure that the Food and Beverage areas are prepared for service and ready to be opened at all times
- Ensuring all guest complaints are dealt with in the correct manner and report to the Duty Manager
- To ensure that the customer is greeted in a friendly and polite manner and that Food and Beverage orders are taken promptly and efficiently
- To observe safe and efficient working methods
- To provide a professional and efficient service to customers and to take down dirty linen and collect clean.
- To ensure that all maintenance faults are reported to your manager and in their absences to the duty manager
- To put forward any ideas for improvements for turnover and profitability to your manager
- Have an understanding of all our Food and Beverage products to help ensure all customers receive a professional service.
- To control all wastage and record
- To comply with all regulations under the 'Health & Safety at Work Act, Fire Act and COSHH'
- Report any accidents to the duty manager
- To ensure lost property is handed in to the duty manager
- To attend training sessions and staff meetings
- Other duties as specified by any of the management team to ensure the smooth running of the hotel.
SUMMATION:
Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required.
You must be legally entitled to work in UK to apply.
**Applications will not be accepted via email or in person.
**We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.**
**ABSOLUTELY NO PHONE CALLS PLEASE**
