Front Of House Receptionist

Twin Oaks Hotel are looking for aan experienced Front of House Receptionist who would be responsible for providing a friendly, welcoming and efficient service to all hotel guests. The successful candidate would be required to work a combination of days, evenings and weekends when necessary.

The main purposes of the hotel reception staff are to respond courteously to guests’ requests, play a part in the general running of the reception desk and help the General Manager to maintain a smooth room bookings service.

The successful candidate would be required to work a mixture of days, evenings and weekend shifts. Shifts would be either 6.30am - 3pm or 3pm to finish In the week and 7.30am until 4pm at the weekend.

Main Tasks and Responsibilities

To undertake Front of House duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.

To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service.

To deal with guest requests to ensure a comfortable and pleasant stay.

To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.

To be responsible for accurate and efficient accounts and guest billing processes.

To assist in keeping the hotel reception area clean and tidy at all times.

To undertake general office duties, including correspondence, emails and filing.

To ensure that all reservations and cancellations are processed efficiently.

To keep up to date with room prices and special offers to provide accurate information to guests.

To report any maintenance, breakage or cleanliness problems to the relevant manager.

To adhere to all fire safety test procedures and to assist in the evacuation process in the event of fire.

To undertake any other ad-hoc duties (bar and restaurant work) relevant to the post, as and when required.

Skills and Experience Required

A friendly and welcoming approach

High standards of dress and presentation

Ability to remain calm during difficult situations or in a very busy environment

The ability to work unsupervised

Excellent interpersonal skills, including a pleasant telephone manner

Good administrative skills and the ability to use email and booking systems

Good team working skills.

Previous experience in a hotel essential.

Job Types: Full-time, Part-time, Permanent

Pay: From £11.44 per hour

Benefits:

• Company pension
• On-site parking

Supplemental pay types:

• Tips

Work Location: In person