Full-Time Community Manager

About the Role

Company: Ffern

Job Type: Full-time, hybrid

Salary: Experience dependent

Location: East London Creative Studio

Job Description:

Ffern is looking for a Full-Time Community Manager to join our team. The main task would be managing our email inbox and helping our ledger members with a variety of requests. As a Community Manager, you will be responsible for engaging with our customers, becoming an expert in everything relating to Ffern fragrances & ledger memberships, and providing exceptional customer service. The right candidate will also have the opportunity to progress to a Senior Community Manager position as they develop in the role.

Responsibilities:

• Help manage our email inbox, responding to customer inquiries in a timely and professional manner
• Maintain a positive and engaging relationship with our community of ledger members
• Assist Ffern in achieving our Customer Service KPI targets
• Provide exceptional customer service to ensure customer satisfaction and retention
• Feed back key information and trends to the wider team in order to improve the experience for ledger members
• Ad hoc customer-related tasks - eg. collating feedback, etc.

Our ideal person:

• Previous experience in customer service or community management is ideal but not essential
• Excellent written and verbal communication skills
• Ability to work independently and manage time effectively
• Target-driven, with the ability to work efficiently during busy periods
• Ability to speak second languages would be beneficial, but not essential