Fundraising Officer

Brain Research UK

Brain Research UK (BRUK) funds world-class research to discover the causes, develop new treatments and improve the lives of all those who are affected by neurological conditions.

We receive no government funding and it is only thanks to the generosity of our supporters that vital life changing, life-saving neurological research can be funded.

We are a well-established charity that has recently launched a new strategy to accelerate the progress and funding of neurological research.  This is a new role.  As a small and ambitious charity, we are seeking someone who is keen to join a small growing team and develop their skills and career within a vibrant, positive organisation.

The role

Reporting to the Events and Community Fundraising Manager, you will play a key role as part of the Fundraising Team by providing the highest levels of fundraising and event administration support to ensure the provision of seamless, excellent supporter care and assistance to our supporters.  Specific fundraising streams will include, but not be limited to, London Marathon, Other Runs and Challenges, Community Fundraising, Special Events and other streams as needed.

Whilst this role is primarily providing administrative and stewardship support for fundraising and event activities, there will be opportunities to be involved with all other aspects of the charity and the development of future fundraising initiatives and events.

The successful candidate will need to be a good team player, able to work independently; flexible; hard working and prepared to play an enthusiastic role in helping to deliver excellent supporter care and increased fundraising income. Excellent verbal and written communication skills are essential.

Responsibilities

In this position you will:

·         Be a primary contact point for our London Marathon runners to provide excellent customer care and increase fundraising potential

·         Answer general public and supporter enquiries that come in by telephone, email, social media and WhatsApp groups and mail in a way that makes them feel important and valued regardless of the nature of their enquiry

·         Assist with the processing of all income (cash, cheques, online platform donations)  correctly into the Donorfy database, and thank or pass to relevant team members for thanking in a timely manner

·         Record as necessary enquiries, correspondence and responses on our Donorfy database

·         Be a primary point of contact for our Challenge Event fundraisers.  Build excellent relationships with them and provide materials and support, liaising before, during and following their activity/event as needed

·         To work with the team to provide support for key fundraising activities such as the London Marathon and other challenge and running events.  This will include assisting with event administration, proactively making telephone calls in response to applications for places in London Marathon and to encourage fundraising, answering telephone calls, responding to emails WhatsApp and Facebook messages, thanking participants, sending materials to participants and updating records on Donorfy

·         Monitoring Social Media and assisting with providing content for these channels/platforms

·         Communications support: this may include contributing content for appeals, website and enewsletters and will include monitoring stewardship schedules and deadlines where needed

·         Act as liaison for BRUK’s administration where needed with our fulfilment house and/or other suppliers

·         Liaise with finance and/or Head of Fundraising as required

Person specification

You will be keen to develop your existing skills and to learn and absorb new skills.  You will be methodical and well–organised and provide careful attention to detail

It is essential that you have at least 12–15 months experience of working within the Third Sector in a supporter care and/or fundraising event administrative role

It is essential that you have the following skills:

·         Supporter care – must be able to provide our supporters and the general public with excellent customer service both written and over the phone

·         Time management – you must be able to effectively manage your time and workload

·         Attention to detail -  you must be able to consistently produce accurate work

·         IT literacy – you must be proficient in Word, Excel, Outlook and, ideally, PowerPoint

·         Familiarity with the use of social media

·         Experience of using a CRM database

It is desirable that you have the following skills:

·         Previous experience using Donorfy CRM is an advantage

Knowledge

It is desirable that you have the following knowledge:

·         Knowledge of fundraising principles and practices

This job description is not intended to be exhaustive in every respect, and you may be required to carry out any other duties which fall reasonably within this role.  This is a description of the job as it is presently constituted.  It is Brain Research UK’ practice to review job descriptions and to update them from time to time, in consultation with the post-holder, to ensure they relate to the job as then being performed, or to incorporate whatever changes are reasonably required.