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Form of work
SalaryGeneral Manager - Belfast
room2 is the world’s first hometel brand; designing beautiful net-zero hotels which enable both our guests and employees to become the best version of themselves, whilst giving more than we take to our local & global communities. We are a family-run organisation focussed on providing world-class guest experiences and with a pipeline of growth to 2030 it's a great time to start your journey with us.
What’s in it for you:
- We’re a team of people-focussed individuals, creating an environment where our guests and team always feel comfortable and able to be their best. You’ll also receive:
- 1 free night stay at any of our properties per year, with generous employee discount thereafter
- Competitive salary and discretionary bonus scheme
- Pension scheme
- Loyalty rewards and referral bonuses
- Company sick pay scheme
- 2 paid volunteer days per year and annual fundraisers for charities aligned to our core pillars
- Additional annual leave with length of service
- Cycle to work scheme use of gym facilities in our hotels
- Access to activity workshops we host for our guests and the community
- Employee Assistance Programme for you and your immediate family
- Regular social activities including monthly people & planet focused engagement activities
- Personal development programmes and opportunities to grow as we do
‘Day in the life’
- Directing & leading your team to create ‘can’t wait to return’ experiences for our guests
- Coaching & training your team to empower them day to day and help their growth & development in Room2 through objectives and personal development plans
- Creating an engaged and ‘happy’ led environment for your team at work
- Create inspiring, culturally led experiential events & workshops
- Implement all Room2 standard operating procedures
- Manage online reputation and presence through responding to reviews and contributing to social media campaigns ideas and content with Head of Ops
- Ownership of all Health & Safety Compliance and maintenance in the property including audits
- Managing the Maintenance Team
- Leading & developing refurbishment and PPM projects
- Managing Housekeeping Department
- Manage F&B relationship and contribute towards sales and strategy initiatives
- Managing, reviewing and forecasting hotel P&L budget
- Recruiting, inducting and training new talent to your team and assisting across the wider business
- Introduce potential partners and collaboration opportunities
- Liaising with the sales team to assist with show rounds and contribute ideas for revenue and occupancy growth initiatives for commercial team
- Recognising sales opportunities and training your team to deliver on these
- Being on call for management responsibilities when required
What you’ll require
- Service focused attitude and huge passion for creating world class experiences
- Kind and compassionate leadership skills with a tenacity for driving performance
- Cool, calm & collected communication skills
- Hospitality team management experience in a dynamic property
- Interested in and enthusiastic about sustainability
- Intuitive and understanding sales and negotiating skills
- Confident & calm in dealing with challenging situations and crisis management
- Dynamic and strategical decision making
- Timekeeping & time management that is on point
- An eye for pedantic detail
- Experience in presenting and delivering brand vision
- Competent & confident IT skills for relevant property management software systems & Microsoft office
- Excellent English speaking skills (extra languages are a bonus)
Time & Place
You’ll work 40 hours per week.
You’ll be based at room2 Belfast however, with our pipeline of growth and our plans to help you grow too, you may be based at other room2 locations from time to time.
