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SalaryWe are working with a law firm based in London who are seeking a General Office Supervisor.
The firm is seeking a dynamic and experienced General Office Supervisor to join its Business Services department's Facilities team. This role involves managing a team of three General Office Assistants and ensuring the smooth operation of their office functions.
Key Responsibilities:
- Conduct General Office induction for all new hires.
- Automate and streamline manual processes.
- Oversee file destruction and other key outputs.
- Supervise the team to maintain high support service levels across departments.
- Allocate tasks during quiet periods to maximise productivity.
- Monitor team punctuality, performance, and attendance, addressing any issues.
- Identify and implement process improvements in consultation with the Facilities Manager.
- Assist in managing relationships with third-party service providers, including Royal Mail, DHL, and others.
- Handle invoice checks and account queries and ensure service level agreements are met.
- Participate actively in daily operations and serve as the primary contact for fee earners regarding office issues.
- Attend weekly meetings with the Facilities Manager to discuss ongoing issues and updates.
- Conducted annual appraisals with the team facilities manager.
General Office Duties:
- Process and digitise new deeds, wills, and files before storage.
- Retrieve documents as requested by fee earners.
- Handle various ad hoc tasks, including retrieving boxes, managing confidential shredding, and delivering items.
- Maintain and update the file destruction program.
- Digitise paperwork to support a paperless office environment.
- Sort and distribute incoming mail and process outgoing mail.
- Order and manage couriers for deliveries.
- Photocopy documents and handle courier deliveries.
- Open the office at 7 am when needed and assist with early deliveries on Mondays.
- Support the Finance team with banking runs.
- Address minor issues with office equipment and arrange for repairs when necessary.
- Perform basic maintenance tasks in the absence of the Facilities Manager or Maintenance person.
The firm are looking for a confident, enthusiastic individual with excellent interpersonal skills. You should be reliable, detail-oriented, and capable of working well within a team. Previous experience in a law firm is preferred but not essential. You should be fit and able to carry heavy loads, as their offices are spread across a few buildings. A polite telephone manner and excellent timekeeping are crucial. Flexibility is also important, as occasional overtime may be required.
Please get in touch today to find out more.
