GI Operations Manager

LV=GI have a fantastic opportunity to join our family of accomplished people in the GI Sales and Service Team as a GI Operations Manager.

As the GI Operations Manager you will lead the Home operations ensuring the operational effectiveness of teams under direct control to support the delivery of business objectives and provide exceptional levels of service to our customers, clients and partners. The GI Operations Manager will have direct responsibility for the delivery of financial, customer and business targets.

Your Focus:

• Lead, manage and motivate Sales & Service Managers, ensuring they apply appropriate leadership techniques to their teams in order to achieve SLA’s and targets.
• Forecast and manage the operational ‘numbers’, including but not limited to; resource models, cylinders and variance performance.
• Act as point of contact for Client operational issues and support new business tenders for the operation.
• Act as the Business Lead for the operational change roadmap.
• Ensure staff engagement is a key priority for the operational areas, being conscious of staff morale and concerns, and implementing actions to ensure these areas are positive in the face of change.
• Embed LV= values within the operational workforce, ensuring recruitment and performance management processes adhere to the values.  Create a culture of empowerment, and trust & confidence in management, underpinned by the Sharp with a Heart values.
• As part of the Senior Management Team, make a significant contribution to the strategic planning process, and help shape & adapt the organisational structure and resources in line with changing customer and business needs.
• Ensure regulatory processes are in place and monitored, to guarantee customer information is as secure as possible, and conform to minimum security standards.
• Constantly look for efficiency savings, balancing the financial benefits of these savings against the potential impact on the performance and culture of the business.
• Act as the Head of’s ‘number 2’ within the business, setting high leadership standards for other managers to follow and the workforce to respect

You will be working 37.5 hours a week and the role will be based at LVGI Bristol, Aztec West Business Park, The Quadrant, Almondsbury, Bristol, BS32 4AQ

LV= GI Careers (harbourats.com)