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SalarySummary / purpose of the position
To lead, manage and implement a cross-functional training and development strategy across Commercial teams to continually improve the competencies, efficiency and effectiveness of customer facing associates (including, but not limited to Key Account Managers, District managers, National Sales Leads) to deliver tangible outcomes and achieve brand and overall business objectives
Main responsibilities / job expectations
Build a strategy to create a Development culture within the Commercial function
- Lead the establishment of a learning and development culture within Commercial
- Develop and execute (in consultation with key Medical, Marketing and Commercial stakeholders) an outcome driven global Learning Capability and development strategy (with a focus on In-field team excellence)
- Work with Medical, Marketing and Franchise Leaders to ensure Learning Priorities are aligned with Global Brand/Commercial and Launch Priorities, to deliver Therapeutic Area/Product Knowledge and Capabilities training, at a high quality and within agreed timelines that maximizes value/impact in –market.
- Ensure Learning/Capability development is delivering measurable/impact outcomes in market.
Identify training needs and develop/implement competency frameworks and training programmes to support the business needs
- Ensure development and training needs are established via key stakeholders and identify development priorities.
- Preparing Ipsen global and country commercial teams on new launches within our 3 core therapy areas of Rare Disease, Oncology and Neuroscience
- Work with Affiliate Development Leads and key stakeholders to define competency frameworks and development/training solutions with a focus on in field excellence.
- Produce and deliver training and development plans in line with the annual planning cycle that identifies development priorities and defines the specific initiatives to improve business performance.
- Build and develop the required non-technical soft skills to ensure there is a strong patient and customer focus to all development programs for our commercial teams.
Provide leadership to the Training & Development Community and to the Global cross-functional team working on Training & Development
- Work proactively with Affiliate Training & Development leads to ensure Commercial Training Strategy is implemented and executed ensuring clear communication and smart collaboration.
- Ensure that affiliate learning needs are addressed/met/executed by the Training & Development community (Global Commercial Training and Local).
- Work closely with Global Brand Teams, Global HR Learning Function and Affiliate Training leads to ensure training and development activities are delivered at a high quality and within agreed timelines to deliver maximum value/impact in –market.
- Identify opportunities for colleagues within Ipsen to lead, participate and co-create on Commercial Training initiatives.
Knowledge, abilities & experience
Education / Certifications:
- Science/Medical related and Business/Marketing related qualifications.
- Essential: - Qualification in training development and delivery
Experience:
- Min 8 years’ Experience in the design, development, implementation and delivery/facilitation of training and development initiatives spanning across product based and soft skills training
- Good understanding of the pharmaceutical specialist sales and marketing processes
- Demonstrable understanding of Learning and Development theory and skills at local & regional/global level
- Ability to work in cross functional, multicultural & global setting
- Budget and project management
- Excellent organisation, planning and management ability
- Demonstrated Experience in successfully influencing a cross functional team of people from ( a mix of experience, skill- sets and roles)
- Excellent verbal, written, interpersonal and influencing skills
- Experience working within an environment of strict compliance to all appropriate regulatory guidelines to successfully design and execute tactics, programs and tools that achieve business objectives.
- Demonstrated experience in successfully leading and managing a high performing team
Languages:
- High level of proficiency (written and verbal) in English required
- French (optional – is a plus)
Key Technical Competencies Required
- Strong leadership, people management, communication and influencing skills and commitment to Commercial excellence
- Strong analytical and numerical skills and an ability motivate a team to execute plans and achieve outcomes in accordance with deadlines
- Strategic thinking (e.g. understand customer needs, identify issues and opportunities, develop targeted multifaceted solutions)
- Demonstrated capacity to build strong relationships across functions and to work closely with all people across the business
One Ipsen Way of Being
We Trust Each Other
- Respect each other and all our stakeholders
- Empower others
- Respect & be open to inclusion and diversity
- Enable feedback and foster a speak-up culture
- Embrace cross-team collaboration
- Be transparent and share information
We share and learn every day
- Be proactive in learning from each other and through experiences
- Listen and be open to views and needs of all external stakeholders
- Seek transformation through innovation
- Innovate
We own our outcome
- Be accountable and responsible
- Set clear expectations and prioritize
- Be results and value driven, not task-oriented
- Bring solutions
- Seek continuous improvement to be better always
- Own our Company Social Responsibility strategy
We honor our word
- Walk the talk & talk the walk
- Ensure that we make ethical decisions, stay compliant at all times
- Never compromise on quality
- Care for our employees, patients and society and the environment
We drive to win together
- Be entrepreneurial
- Fast in turning our ideas into action; be agile
- Be demanding of ourselves as we strive for success
- Believe in making a difference
- Celebrate success
- Enable talent inclusion and diversity
