Responsibilities:
- Responsible for end to end Fraud Strategy and Operations for the Spring by Citi business globally.
- Develops and drives authentication roadmap to be used across the lines of business with a focus on passive authentication and stream-lining the customer experience.
- Interfaces with the Business owners, Risk Policy heads and operations Chief Operations Officer (COOs) to understand business objectives and gain buy-in for business changes and investment.
- Develops and drives strategic technology roadmap
- Identifies vendor tools/capabilities and developing test/controls to evaluates value
- Recommends appropriate controls which will maximize the return on investment
- Evaluates potential control enhancements which will improve business controls or reduce impacts to good customers
- Partners with the business to facilitate new product/service delivery in safe and sound way
- Understands the latest fraud performance trends and communicate these to the businesses and articulates mitigation projects and overall approach to Fraud related issues
- Partners with Operations, Product, Technology Teams to coordinate actions to address Business and accountable for ensuring complete adherence with all relevant Global policies and standards
- Performs other duties and functions as assigned
- Extensive years of experience within Acquiring Fraud/Risk Management required
- Proven background in managing Acquiring Risk in a number of different markets/countries
- Sound knowledge of both card and non plastic payment mechanisms
- Proven background in managing offshored/outsourced vendors
- Able to communicate effectively in both a written and oral manner and proven ability to be able to communicate complex subjects in a way that is simple to understand across all stakeholders
- Bachelor's/University degree, Master's degree preferred
- Certified Fraud Examiner preferred
We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.
By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
- Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
- A discretional annual performance related bonus
- Private medical insurance packages to suit your personal circumstances
- Employee Assistance Program
- Pension Plan
- Paid Parental Leave
- Special discounts for employees, family, and friends
- Access to an array of learning and development resources
Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.
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Job Family Group:
Risk Management------------------------------------------------------
Job Family:
Fraud Risk------------------------------------------------------
Time Type:
Full time------------------------------------------------------
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