Global It Service Desk Manager

Here at Harvey Nash we have an exciting newly created Service Desk Manager opportunity available! We couldn't be more thrilled to be working with our new, exclusive client as they evolve their Group Technology transformation programme with an initial appointment of a key role.

The role will work closely with the Group IT Director and be responsible for keeping the business running 24x7, providing excellent 1st and 2nd line IT service delivery, ensuring the IT Service Desk meets overall business value expectations, and contributing to the continual improvement of core ITIL process performance.

I'm looking to speak with candidates who have led and managed a support service within a global environment providing guidance, training, and support to ensure delivery of high-quality service, someone who can understand customer satisfaction and business needs to improve service and strong stakeholder management skills.

• Strong track record of delivery and performance management in a complex global environment - able to manage stakeholders, prioritise activity, motivate global teams, and get results.
• Proven experience in a Service Desk or technical support managerial position.
• Subject matter expert in service delivery, service management and ITIL processes.
• Commercial acumen - able to make sound decisions, balancing costs and benefits, managing vendors, and aligning to business value.
• Experience with Service Desk software and ticketing systems.
• Resilient and calm under pressure, able to take a leadership role in major incidents.
• Strong team player with excellent stakeholder and influencing skills.

If you would like to learn more about this opportunity then please send me your up to date CV for review.