Golf Sales Agent - Sutton Coldfield

We have a fantastic opportunity for a Golf Sales Executive to work in our dynamic Sales team at The Belfry, England's leading Hotel and Resort. We have 320 bedrooms, 2 Rosette standard dining, five food and beverage outlets, fantastic leisure facilities including our 20 treatment rooms & pool and of course, what we are famous for...golf. We have an exciting year ahead at The Belfry as we continue with our extensive expansion and refurbishment, and we will be hosting The British Masters in August 2024.

The Belfry is synonymous with golf and has hosted the Ryder Cup four times - more than any other venue in the world. Our world class golf courses have produced some of the most dramatic moments in the history of the sport. They attract players from the UK and beyond looking to relive the Ryder Cup magic, improve their game, and to make use of the unrivalled state-of-the-art golfing facilities.

The Sales Team

The Belfry Hotel & Resort Sales Team recently won the miaList Best Sales and Marketing Team, testament to their excellent customer relationships and results-driven work ethics. Our sales office is a fast-paced, supportive environment, with people who are passionate about delivering great service and achieving their potential.

Salary

The on-target earning potential for this role is 22,914.00 annual salary, compromising of a base salary of 21,914.00 plus a qualified estimate of 1000.00 gratuities per annum

About the role:

As a Golf Sales Executive your role is to sell, manage and upsell The Belfry's golf facilities to their full potential, maximizing all revenue opportunities to grow green fee and resort revenue, achieving targets and building client relationships.

You will also be responsible for:

The coordination of all event details prior to the event taking place.

Proactive calling of lapsed business, new sales leads, monthly challenge targets

Assisting with monthly sales reports to ensure that these are filled in by the deadline.

Ensuring SOP procedures are maintained to ensure cancellation charges are retrieved

Ensuring all group business is contracted and in line with the company SOP

Assist with the daily business review to include events entered, status change, cancellation and turn-down

Ensuring Incoming enquiries are priced according to the availability and demand of the golf course along with overall hotel demand.

Assisting with the development of golf offering and rates for residential golf business

Assisting with conducting regular competitor analysis to within the following sectors

Conduct client show rounds and maximising revenue

Handle all telephone enquiries in accordance to the 59Club Test call crib sheet and SOP

Assist in managing and development of the golf database

About you

The ideal candidate will have a good knowledge of golf and can play at a good level, so they can advise clients when making sales.

In addition, you will be:

Methodical - accurate and able to work on own initiative, with outstanding attention to detail.

Excellent with both verbal and written communication skills.

Computer literate, with experience of hotel PMS. i.e. Delphi & Opera.

Sales focused and enthusiastic, with excellent customer service skills.

Flexible and capable of working well within a team.

Belfry Benefits

Wellness

• Discounted gym membership and access to team-led fitness sessions, such as our Belfry running club
• Team social events throughout the year
• Belfry-wide wellness programme with external speakers, focusing on 'mind, body & soul'
• The Burnt Chef Project partnership, offering unlimited, fully-funded counselling and mental health support
• Wagestream access to all employees - track earnings, saving accounts, and access to wages when you want
• Healthcare schemes: life assurance, 24-hour GP, health cash-plans
• Employee Assistance Programme
• The Belfry is committed to the Hotelier's Charter, demonstrating our commitment to our people

Showing some appreciation

Long service awards

Additional paid holiday for long service

Reward Vouchers

Free meals on shift in our canteen

Annual Belfry awards

Team appreciation events

Fantastic resort discounts across restaurants, bars, retail, and golf

Bed & Breakfast from 35 per room

Free staff parking

Subsidised taxi service for those who don't drive

Live-in accommodation for up to 3 months

Relocation bonuses

Learning & Development

Excellent training and career opportunities

Internal career pathways programmes

Access to The Belfry Campus Learning

Commitment to developing our team through apprenticeship programmes

Making a difference

Belfry ESG committee, dedicated to delivering an environmentally sustainable business

Supporting industry, local and national charities

Pledges made on 'Make Good Grow', offering our team's expertise and support to good causes