Guest Experience Manager

JC82 - Guest Experience Manager
Location – London (Telephone House)
Salary – £29,000 - £30,800 DOE
Overview:
First Military Recruitment is working in partnership with our client to recruit a Guest Experience Manager to join their team in the London.
Arguably the most important appointment of the building, a front of house role that gives the building personality and gives an experience for everyday occupation for my clients guests.
My client is seeking a candidate who is eager to grow; this role is crafted to facilitate your personal and professional development. Embracing accountability and ownership, you will play a pivotal role in shaping the experiential dimensions of the building and its digital framework through meaningful and innovative contributions. This necessitates a readiness to tackle novel challenges, engage in experimentation, and glean valuable insights from setbacks.
Duties and Responsibilities:

• Foster a welcoming environment for guests.
• Continuously seek ways to enhance the overall Guest Experience.
• Collaborate with team members to ensure seamless operations.
• Coordinate with other departments to optimise guest services.
• Develop and maintain strong relationships with guests and colleagues, whilst upholding the building's standards of excellence in all interactions.
• Proactively address any issues or challenges that arise during guest interactions.
• Maintain a positive attitude and professional demeanor at all times.
• Ensure adherence to health, safety, and sanitation guidelines.
• Contribute to a positive work culture that values teamwork and collaboration.

Skills and Experience:

• Experience in working in a customer service oriented role to a high level.
• Confident when communicating with guests and colleagues.
• Organised, and have the ability to multitask when appropriate.
• Ideally have experience of using Riskwise and Gmail.
• IOSH qualification is desirable.

In return our client offers:

• A competitive salary of £29,000 to £30,800 DOE.
• Company pension.
• Working Hours: 9.00 - 5.30pm Monday to Friday.
• An opportunity to be part of a company who is committed to engaging with and developing all employees.
• The opportunity to contribute to a growing organisation, providing both personal and career development opportunities.